Luther Smith

• Provide concierge support across 23 luxury high-rise condominium communities throughout Metro Atlanta.
• Coordinate resident services, package management, visitor access, amenity reservations, and executive front desk operations.
• Build strong resident relationships while delivering exceptional hospitality and personalized service.
• Support community events and resident engagement initiatives.

• Managed daily front office operations for a high-volume full-service hotel.
• Coordinated VIP arrivals, group events, and guest experiences.
• Assisted with event logistics and guest accommodations.
• Supervised guest service operations while maintaining Hilton hospitality standards

• Managed CRM systems and follow-up communications.
• Facilitated property showings, showcasing features and benefits to prospective tenants.
• Conducted market research to identify rental trends and optimize pricing strategies.
• Coordinated tenant communications, addressing inquiries and resolving issues promptly.
• Developed marketing strategies

• Delivered exceptional guest service and managed front desk operations.
• Assisted with special events, group reservations, and guest accommodations.
• Trained team members on hospitality standards.
• Recognized for outstanding customer service and professionalism.

• Coordinated tenant communications to enhance satisfaction and resolve inquiries efficiently.
• Supported financial operations by tracking expenses and preparing budget reports accurately.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
• Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.

Conducted market research and targeted marketing at for center expansion center

● Managed website development and maintenance activities

● Collaborated with external vendors to support marketing efforts

● Developed and implemented marketing strategies to increase brand awareness

• Managed social media accounts, increasing follower engagement through strategic content creation.
• Organized events and workshops to promote educational initiatives and community involvement.
• Designed promotional materials that effectively communicated learning center offerings to target audience

Supervised adolescents with behavioral issues per a court order or via parent placement including

medication management, meal preparation and transportation services

● Documented behaviors, interactions and unusual incidents and reported through proper channels

● Oversaw therapeutic and recreational activities for youth in care

• Collaborated with multidisciplinary teams to assess and enhance patient behavioral health strategies.
• Monitored patient progress through regular data collection and analysis of behavioral patterns.
• Conducted comprehensive assessments to identify behavioral issues and recommend appropriate interventions.