Luther Williams III
Birmingham
Summary
Experienced with overseeing warehouse operations, ensuring efficiency in receiving, storing, and distribution processes. Utilizes strategic planning to meet organizational goals and improve workflow. Track record of maintaining inventory accuracy and fostering collaborative team environment.
Warehouse management professional with hands-on experience driving operational efficiency and productivity. Expertise in inventory control, logistics coordination, and process optimization. Strong focus on team collaboration and achieving results. Known for reliability and flexibility in dynamic environments.
Overview
15
15
years of professional experience
Work History
Technology Operations Analyst
Sonic, Inc. (Inspire Brands)
11.2021 - Current
- Lead daily operational workflows across multiple sites, ensuring systems, equipment, and processes run efficiently to support high-volume distribution and store operations.
- Manage cross-functional requests related to system issues, configuration changes, and data implementations, ensuring minimal downtime and uninterrupted operational flow.
- Oversee large-scale data extraction and reporting to support inventory accuracy, demand forecasting, and operational decision-making.
- Maintain and troubleshoot hardware, software, and communication systems critical to store and supply chain operations.
- Coordinate with internal and external stakeholders to resolve operational issues, improve service levels, and maintain compliance with company standards.
- Manage POS and store-level system configurations similar to warehouse WMS/ERP environments, ensuring accurate data flow and operational readiness.
- Support multi-site rollouts, upgrades, and process changes, ensuring consistent implementation across all locations.
- Update training modules, SOPs, and operational processes to improve efficiency, accuracy, and compliance across the organization.
- Collaborate with cross-functional teams to implement new technologies that enhance operational performance and reduce errors.
Enterprise Management Analyst / IT Operations Specialist
Sonic, Inc. (Inspire Brands)
01.2014 - 01.2021
- Managed large datasets and performed data updates supporting inventory, pricing, and operational workflows across hundreds of locations.
- Executed system updates, menu changes, and operational configurations similar to warehouse item master and SKU management.
- Provided high-volume operational support to internal and external clients, ensuring timely resolution of issues impacting daily operations.
- Led special projects involving new store launches, relocations, and technology retrofits—coordinating equipment installation, system setup, and operational readiness.
- Trained employees on operational systems, policies, and procedures, ensuring consistent execution across multiple sites.
- Developed schedules, training plans, and process documentation to support operational efficiency and compliance.
- Supported continuous improvement initiatives by identifying system gaps, recommending solutions, and implementing process enhancements.
Senior Client Technology Support Associate
DELL Inc.
01.2011 - 01.2014
- Delivered high-volume technical and operational support to 200–500 customers monthly, maintaining a 95% issue-resolution rate.
- Diagnosed and resolved hardware, software, and networking issues, ensuring minimal downtime and improved operational continuity.
- Trained customers and internal teams on troubleshooting procedures, system usage, and best practices.
- Managed multiple concurrent priorities, balancing urgent operational needs with long-term improvement initiatives.
- Collaborated with leadership to identify performance gaps and implement targeted training and process improvements.
Education
Associate of Science - Information Technology
ITT Technical Institute
Jacksonville, FLSkills
- Microsoft SQL Server
- Interactive SQL
- Visual Studio
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Hardware/Software Support
- Networking Cabling
- WMS/ERP Concepts
- POS Systems
- Data Analysis
- Reporting
- UX Design
- Vendor & Application Support
- Warehouse operations
- Order fulfillment
Timeline
Technology Operations Analyst
Sonic, Inc. (Inspire Brands)
11.2021 - Current
Enterprise Management Analyst / IT Operations Specialist
Sonic, Inc. (Inspire Brands)
01.2014 - 01.2021
Senior Client Technology Support Associate
DELL Inc.
01.2011 - 01.2014
Associate of Science - Information Technology
ITT Technical Institute