Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heaven McDaris

Knoxville,TN

Summary

I am a highly driven General Manager, successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. I strive to learn and grow, experience new things, and learn from others. My work history shows my dedication and loyalty to my companies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager

Inspire Brands Sonic Division
Seymour, TN
02.2014 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Assistant General Manager

Zaxbys Resturant
Knoxville, TN
11.2002 - 01.2014
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Ensured that all foods were prepared according to health department regulations.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Served meals to customers in a friendly and courteous manner.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.

Part Runner/Line Worker

Temp Service Stationed at Denso Manufacturer
Maryville, TN
02.2001 - 10.2001
  • Followed safety protocols while operating equipment and handling materials.
  • Assisted in the assembly of components into finished products.
  • Communicated effectively with team members regarding tasks and progress.
  • Stacked boxes onto pallets for storage or shipment in an orderly manner.
  • Utilized hand tools such as screwdrivers, pliers, wrenches.
  • Assembled components using automated equipment as well as manual labor.
  • Trained new employees on proper operation of machinery and safety protocols.
  • Ensured compliance with company policies and procedures at all times.

Education

GED -

Everrett
Maryville, TN
11-2002

Nursing

Pellissippi State Community College
Knoxville, TN

Skills

  • Budget management
  • Inventory control
  • Operational strategy
  • Employee training
  • Customer service
  • Regulatory compliance
  • Servsafe Certified

Certification

  • Sersafe Certified

Timeline

General Manager

Inspire Brands Sonic Division
02.2014 - Current

Assistant General Manager

Zaxbys Resturant
11.2002 - 01.2014

Part Runner/Line Worker

Temp Service Stationed at Denso Manufacturer
02.2001 - 10.2001

GED -

Everrett

Nursing

Pellissippi State Community College

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