Luther Worthington
Hazlehurst,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
UPS Superivsor
UPS
07.2021 - Current
- Uses "hand-to-surface" methods when handling packages
- Scans, reads, and labels packages to determine correct grouping
- Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets
- Observes strict adherence to company policies (safety, security, uniform, package handling)
- Maintains a clean working area
- Identifies errors in package information, defects, and any discrepancies
- Collaborates with other warehouse personnel to ensure work efficiency.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
Correctional Officer
CCA
08.2015 - 06.2021
- Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise issuance of clothing and other personal effects to inmates
- Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent introduction of contraband into the institution
- Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution
- Monitor, supervise and screen inmate visitor traffic; monitor per guard system; observe traffic in and around the compound
- Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc
- Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems
- Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment
- Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room; initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items
- Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily
- Skills Used: Radios, Mechanical restraints (cuffs/waist chains/leg irons/flex-cuffs/soft restraints), Badge, Whistle, Leather duty belts with accessories, Personal alarm devices/TAC alarms, Keys, Flashlight, Batons (straight/PR-24/riot baton), Gloves (protective/leather/duty), uniforms/footwear, helmets (riot/protective), riot shields, Stun shields, body armor (vests, etc.), Protective CPR/First Aid masks, Weapons: 12 Gage shotgun/handgun/38 Revolver, Computers, telephone/paging systems, binoculars, Audio/visual aids, equipment for opening/closing cell doors, Sally ports, entry gates, corridor grills, I.D
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Correction officer
Telfair State Prison
11.2014 - 08.2015
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Assisted in the coordination of educational and vocational programs to support inmate reintegration into society.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Streamlined inmate processing procedures for improved efficiency during intake, transfer, and release periods.
Assembly line
Husqvarna
09.2013 - 10.2014
- Put parts on lawn mowers.
- Prepared and packaged boxes during box assembly line phase.
- Executed assembly line operation to remove parts from in-line machines.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Inspected assembly line to confirm proper operation.
- Identified differences between established standards and actual assembly line processes in place and requested modifications to conform to standards.
Education
No Degree - Criminal Justice
Southeastern Technical College
Vidalia, GA12.2026
High School or equivalent -
Lee County High
Leesburg, GA05.2014
Skills
- Schedule development
- Operations Management
- Inventory Control
- Staff Management
- Staff Discipline
- Goal-Oriented
- Problem-Solving
- Decision-Making
- Team building
- Problem-solving abilities
- Excellent Communication
- Time management abilities
Work Schedule
Full-Time, Part-time
Desired Locations
United States, GA,
Job Related Training
- OC Spray certified
- Pistol certified
Professional References
- James Hill Jr., Safety Manager, (229)-868-7778
- Shawn R. Gillis, Asst. Warden of Custody/Operations, (229)-868-7778
Timeline
UPS Superivsor
UPS
07.2021 - Current
Correctional Officer
CCA
08.2015 - 06.2021
Correction officer
Telfair State Prison
11.2014 - 08.2015
Assembly line
Husqvarna
09.2013 - 10.2014
No Degree - Criminal Justice
Southeastern Technical College
High School or equivalent -
Lee County High