Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luther Flint Thomas

Fort White

Summary

Customer care representative with a strong track record in complaint resolution, product promotion, and upselling. Expertise in enhancing customer satisfaction and loyalty through effective communication and organizational skills. Proven ability to drive results and foster positive customer relationships.

Overview

2027
2027
years of professional experience

Work History

Customer Care Representative

Bear Archery
Gainesville
10.2007 - Current
  • Resolved customer complaints promptly and efficiently, enhancing customer satisfaction and loyalty.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Promoted product offerings, contributing to increased sales growth.
  • Processed special orders in person and over telephone, generating consistent additional revenue.

Customer Service Lead

Bear Archery
Gainesville
2014 - 05.2023
  • Coordinated with customer service team to ensure seamless order processing and fulfillment.
  • Managed customer inquiries and complaints through various communication platforms.
  • Monitored team performance to identify areas for improvement and deliver constructive feedback.
  • Directed customer service staff activities, including training, coaching and performance management.
  • Facilitated communication with team to achieve timely and successful repairs of warrantied products to meet client expectations.

Education

Certified Marine Technician - Marine Maintenance And Ship Repair

Marine Mechanics Institute
Orlando, FL
05-2002

High School Diploma -

Columbia High School
Lake City
05-1993

Skills

  • Complaint resolution
  • Product promotion
  • Punctuality and reliability
  • Adaptability and flexibility
  • Upselling techniques
  • Multitasking and organization
  • Verbal and written communication
  • Brand representation
  • Product education
  • Quality assurance
  • Product knowledge
  • Technical troubleshooting
  • Senior leadership support
  • Attention to detail
  • Sales and upselling

Timeline

Customer Care Representative

Bear Archery
10.2007 - Current

Customer Service Lead

Bear Archery
2014 - 05.2023

Certified Marine Technician - Marine Maintenance And Ship Repair

Marine Mechanics Institute

High School Diploma -

Columbia High School
Luther Flint Thomas