Luticia Armstead
Brenham
Summary
Results-driven Team Leader with ten years of experience in employee development and supervision. Demonstrated expertise in managing daily operations and guiding teams to achieve strategic objectives. Known for strong problem-solving skills and sound judgment in high-pressure environments.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Texas ENT & Allergy
Brenham
02.2025 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare providers with patient examinations and procedures.
- Administered injections, medications, and treatments as prescribed by the physician to support patient recovery.
- Administered vaccinations and performed basic lab tests.
- Collected and documented patient medical histories accurately.
- Maintained medical records in compliance with privacy regulations.
- Ensured accuracy of medical records through diligent filing, charting, transcription, and data entry into electronic health record system.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Coordinated patient appointments through phone calls and in-person visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Facilitated communication between patients and healthcare teams to enhance patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared examination rooms and ensured cleanliness and organization.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
TEAM LEADER MANAGER
Giddings State School
Giddings
08.2017 - 05.2023
- Fostered positive employee relationships through communication, training and development coaching.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Supervised and monitored team productivity by observing daily activities such as daily dormitory log and youth coach lead activity.
- Initiated training sessions and coached employees to develop effective staff.
- Drove staff performance by creating incentives and positive work atmosphere.
- Coordinated and encouraged professional development among direct reports.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated maintenance of warehouse and equipment, assessing each for repairs and updates.
- Coached staff on performance strategies, enhancing customer relations and fostering a supportive team environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
- Directed seven employees with clear guidance and motivational support.
- Managed work schedules and assigned tasks to seven employees in the coaches department.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Identified business issues, creating customized solutions for individual problems.
- Supervised seven staff to complete efficient daily connecting a relationship and rehabilitate the youth we serve.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Established ambitious employee goals, driving achievement and encouraging surpassing of business targets.
- Reviewed employee performance, delivering constructive feedback that facilitated individual growth and team development.
- Led staff meetings for team of twenty staff to communicate Central office directives.
- Created schedules for coaches to keep every shift well-staffed during holidays and busy periods.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Home Manager
D&S Residential Services
Burton
09.2016 - 04.2020
- Oversaw daily operations of residential home, enhancing quality of care and resident satisfaction.
- Coordinated staff schedules to align coverage with resident needs and facilitate engagement in activities.
- Maintained a safe environment for all residents through regular building inspections and safety drills.
- Conducted regular building inspections and safety drills to uphold a secure environment for all residents.
Education
Medical Assistant Certification -
Nurse Medical Assistant School
College Station, TX 07.2024 - 01.2025
Burton High School
Burton , TXSkills
- Patient Care Coordination
- Medical Record Management
- Health Promotion
- Scheduling coordination
- Customer Service
- Verbal and Written Communication
- Teamwork and Collaboration
- Staff Training
- Training development
- Employee coaching
- Team Leadership
- Team Support
- Work planning
- Goal Setting
- Problem Resolution
- Time Management
- Decision Making
- Computer Skills
- Calm Under Pressure
- SEC regulations expertise
Timeline
Medical Assistant
Texas ENT & Allergy
02.2025 - Current
Medical Assistant Certification -
Nurse Medical Assistant School
07.2024 - 01.2025
TEAM LEADER MANAGER
Giddings State School
08.2017 - 05.2023
Home Manager
D&S Residential Services
09.2016 - 04.2020
Burton High School