Hi, I’m
LUTRICIA D. MCKINNIE
Customer Relations Manager
Chicago,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Client Relations Manager with solid experience in high tempo contact center environments. Solid skills gaining trust of individuals, leading diverse teams and winning customer satisfaction. Superb command of project management, client conflict resolution and business management.
Overview
13
years of professional experience
1
Certification
Work History
Viceroy Hotels & Resorts
Food & Beverage Manager
05.2022 - Current
Job overview
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Resolved guest complaints involving food or beverage quality and service
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Motivated staff to perform at peak efficiency and quality
- Maintained highest standards for beverage quality and service
Baird & Warner
Real Estate Broker Associate
09.2021 - Current
Job overview
- Negotiating real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Swissotel Chicago
Executive Steward
08.2019 - 07.2020
Job overview
- Led stewarding operation in maintaining and improving cleanliness and efficiency in hotel restaurant, bar and kitchen areas
- Determined appropriate staffing levels for forecasted business and schedules accordingly
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Swissotel Chicago
Housekeeping Supervisor
03.2011 - 08.2015
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Baird & Warner Chicago, IL
Pre-Licensing Course from Real Estate
04.2021
South Suburban College of Cook CountySouth Holland, IL
Associate of Applied Science from Business Administration And Management
12.2010
Skills
- Customer service management
- Proficient written and verbal communicator
- General office functions
- Time management
- Market research
- Service contract negotiation
- Online platforms
- Staff scheduling
- Facility policies and procedures
- Safe food handling
Certification
SERVESAFE FOOD PROTECTION MANAGEMENT
SERVSAFE ALLERGEN CERTIFICATE
STATE OF ILLINOIS REAL ESTATE BROKER LICENSE
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food & Beverage Manager
Viceroy Hotels & Resorts
05.2022 - Current
Real Estate Broker Associate
Baird & Warner
09.2021 - Current
Executive Steward
Swissotel Chicago
08.2019 - 07.2020
Housekeeping Supervisor
Swissotel Chicago
03.2011 - 08.2015
Baird & Warner
Pre-Licensing Course from Real Estate
South Suburban College of Cook County
Associate of Applied Science from Business Administration And Management
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