Caitlin Lutz
Edgewater,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Billing Specialist
New Smyrna Beach Gynecology
New Smyrna Beach, FL
11.2024 - Current
- Processes and verifies insurance claims to ensure timely reimbursement.
- Utilizes billing software to maintain accurate patient accounts and records.
- Analyze claim denial issues and coordinate discussions with insurance companies to ensure timely resolutions.
Assistant Office Manager /Medical Billing Manager
Edgewater Gynecology
New Smyrna Beach, FL
06.2024 - Current
- Executes billing procedures for insurance claims, maintaining accuracy and compliance with industry standards.
- Processes insurance and patient payments efficiently, supporting accurate financial record-keeping. Maintains up-to-date billing systems to ensure smooth operations. Collaborates with team members to resolve payment discrepancies promptly.
- Facilitates communication with insurance companies to effectively address and resolve outstanding claims and denials.
- Collaborate with patients to address and resolve inquiries related to their account balances, enhancing overall patient experience.
- Facilitates various tasks for office manager, ensuring smooth daily office functions.
- Assists the front and back office as needed.
- Schedules surgical procedures and obtains insurance authorizations. Submits all necessary documentation to appropriate hospital departments.
- Processed medical record entries into patient charts and addressed requests from external providers to maintain continuity of care.
Receptionist
Edgewater Gynecology
New Smyrna Beach, FL
12.2021 - Current
- Welcomed incoming patients and verified demographic information for accuracy.
- Assisted patients with inquiries regarding account balances. Collected copayments and outstanding balances upon patient arrival.
- Entered and organized patient documentation into electronic health records.
- Managed multi-line telephone system, delivering courteous responses to inquiries and providing general information.
- Safeguarded clients' rights through strict adherence to confidentiality protocols for personal and financial information.
- Managed appointment calendar, ensuring timely confirmations and effective time management.
- Coordinated and maintained providers' schedules to ensure efficient operations.
Authorization Specialist
Daytona Heart Group
Port Orange, FL
08.2021 - 11.2021
- Verifying insurances / copay amounts
- Obtaining authorizations from patients’ insurance
- Calling insurance companies to verify if prior authorization is required.
- Explained reasons behind authorization denials and recommended further action.
Insurance Coordinator
PRC ASSOCIATES
Daytona Beach, FL
11.2019 - 07.2021
- Verified with insurance companies if prior authorization is required and copay amounts
- Secured pre-authorizations and pre-certifications for procedures performed in office settings.
- Validated insurance and advised patients of benefits and coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Insurance Coordinator
Signature Staff Resources
07.2019 - 11.2019
- Verified with insurance companies if prior authorization is required and copay amounts
- Secured pre-authorizations and pre-certifications for procedures performed in office settings.
- Validated insurance and advised patients of benefits and coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Front Desk Receptionist
Conviva Care Solutions, LLC
New Smyrna Beach, FL
08.2015 - 07.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Back up to Medical Record and Referral Departments
- Handled payment processing and provided customers with receipts and proper bills and change.
Receptionist
Volusia Pediatrics
New Smyrna Beach, FL
03.2012 - 08.2015
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments.
Education
Some College (No Degree) - Medical Billing & Coding
DeVry University
Chicago12-2023
High school diploma -
New Smyrna Beach High School
New Smyrna Beach, FL06-2013
No Degree - Medical Office Management Certification
Daytona State College
Daytona Beach, FLSkills
- Medical Records
- Insurance Verification
- Medical Scheduling
- CPT coding
- ICD-10
- Customer service
- Problem-solving
- Multi-Line Telephone Skills
- Organization and Efficiency
- Multitasking and Prioritization
- Claims processing
- Claim submission
- Courteous and Professional
- Payment posting
- Accounts receivable management
Timeline
Billing Specialist
New Smyrna Beach Gynecology
11.2024 - Current
Assistant Office Manager /Medical Billing Manager
Edgewater Gynecology
06.2024 - Current
Receptionist
Edgewater Gynecology
12.2021 - Current
Authorization Specialist
Daytona Heart Group
08.2021 - 11.2021
Insurance Coordinator
PRC ASSOCIATES
11.2019 - 07.2021
Insurance Coordinator
Signature Staff Resources
07.2019 - 11.2019
Front Desk Receptionist
Conviva Care Solutions, LLC
08.2015 - 07.2019
Receptionist
Volusia Pediatrics
03.2012 - 08.2015
High school diploma -
New Smyrna Beach High School
Some College (No Degree) - Medical Billing & Coding
DeVry University
No Degree - Medical Office Management Certification
Daytona State College