Luvleen Mudhar
Carmel,IN
Summary
A highly motivated servant leader Pharmacist, with a strong passion for the healthcare industry, compliance and patient centered clinical initiatives. Knowledgeable team leader and Pharmacist with 10+ years of managerial experience. Effective communicator and mentor. Committed to learning and expanding professional and technical knowledge. Dynamic individual with hands-on experience in Clinical Pharmacology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Pharmacist
MHS
10.2023 - Current
- Analyze pharmacy cost of care, trends, and coordinate the development of appropriate use protocols and guidelines
- Complete interactive, patient-centered, person-to-person, telephonic comprehensive medication reviews with members
- Expertise in Star Ratings, DIR Fees, Drug Utilization review and Motivational Patient Counseling to improve Adherence
- Collaborate with providers to improve STAR measures and HEDIS measures for Medicare & Medicaid patients
- Trained on prior authorization, appeals & grievances
- Trained to utilize either Medical and/or Pharmacy criteria policies for prior authorization appeals
- Trained in reviewing clinical chart notes, prescription history, relevant drug references to make professional clinical judgement when reviewing appeals
- Serve as a clinical pharmacy resource to pharmacy benefit management and pharmacy operations teams.
- Knowledgeable on analyzing, compiling, and reporting on STAR measures.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Knowledge of DEA, FDA, and state regulations with regulating controlled substances.
- Ensures compliance and formulary management with state and federal mandates.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Willing to get licensed in any state
Staff Pharmacist
Fulfillment, Pill Pack
02.2021 - 11.2023
- Responsibilities include final packet check of every Pill Pack prior to it going out for delivery
- Working with the team to improve quality, efficiency, customer service and patient safety
- Manage and develop quality improvement measures - Responsible for the training and development of the RPh team.
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
Pharmacy Manager, Emerging Leader
CVS
07.2012 - 02.2021
- Lead the market consistently with Accuracy and exceptional customer experience
- Lead the market with immunizations, improving adherence, specialty medications and Point of Care Testing
- Counsel patients on proper use of medication and potential side effects - Growing the business and improving market share
- Manage inventory - Ensure compliance with all applicable laws and regulations
- Pharmacy Preceptor of the Year Award 2020 and 2021.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
Education
Pharm. D. (Doctor of Pharmacy) - Pharmacy
Butler University
Indianapolis, IN01.2012
Skills
- Excellent communication and interpersonal skills
- Management and ability to Multitask
- Compliance Driven
- Patient Care Optimization
- Servant Leader
- Drug Safety Assessment
- Drug utilization review
- Clinical Documentation
- Current Indiana Pharmacy License 26024616A
- Drug Formulary Development
- Inventory Management
- Team Development
- Pharmacy benefit management
Accomplishments
- Preceptor of Year Award CVS Health 2020-2021
- APhA Immunization Training
- APhA Medication Therapy Management
- APhA Pharmacist and Patient – Centered Diabetes Care
- American Red Cross CPR/AED
- Smoking Cessation
- HIV Certification
Certification
- Indiana Pharmacist license, 26024616A, ACTIVE, 2012-Present
- APhA Immunization Training
- APhA Medication Therapy Management
- APhA Pharmacist and Patient – Centered Diabetes Care
- American Red Cross CPR/AED
- Point of Care Testing
- Smoking Cessation
- HIV Certification
Languages
Hindi
Full Professional
Punjabi
Full Professional
Spanish
Professional Working
Timeline
Clinical Pharmacist
MHS
10.2023 - Current
Staff Pharmacist
Fulfillment, Pill Pack
02.2021 - 11.2023
Pharmacy Manager, Emerging Leader
CVS
07.2012 - 02.2021
Pharm. D. (Doctor of Pharmacy) - Pharmacy
Butler University
- Indiana Pharmacist license, 26024616A, ACTIVE, 2012-Present
- APhA Immunization Training
- APhA Medication Therapy Management
- APhA Pharmacist and Patient – Centered Diabetes Care
- American Red Cross CPR/AED
- Point of Care Testing
- Smoking Cessation
- HIV Certification
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