Luvvette Lauderdale
Cordova,TN
Summary
Proven Operations Support Specialist with a track record of enhancing operational efficiency. Skilled in critical thinking and Microsoft Office, adept at streamlining processes and improving engagement. Successfully managed complex support needs, ensuring compliance and optimizing scheduling, demonstrating a significant impact on service delivery and operational outcomes. Team-oriented with many years of experience delivering operational analysis and technical and administrative support. Proactive self-starter excels at wide range of operational support, including sales, manufacturing, and finance functions. Dedicated to solving problems and meeting both complicated and mundane business needs with creative and team-oriented drive.
Overview
18
18
years of professional experience
Work History
Operations Support Specialist
Armstrong Transportation
Memphis, TN
09.2016 - 04.2021
- Ensured compliance with dedicated lanes for Frito-Lay Pepsi and all other related operations and management.
- Researched daily corporate lanes and reviewed and updated standard operating procedures with input from and with other Operation Support Management.
- Supported Bids, and all technical sales operations by acting as referral specialist for complex support needs concerning pricing and availability of driver and products.
- Provided support for internal and external operations via telephone, email, and live chat.
Linehaul Coordinator
YRC Freight
Memphis, TN
06.2007 - 09.2016
- Coordinated and maintained positive working relationship with fellow staff and management, dispatched drivers and equipment to ensure efficient utilization and minimize delay time, managed work assignments, monitored performance and provided training on duties, over seen rail operations and yard control to move freight timely.
- Switching foreman/ calling dispatcher, prioritized and organized tasks to efficiently accomplish service goals, improved operations by working with the dock and garage for customers to find workable solutions.
- reviewed freight flow/volume to determine number of switchers needed to complete job, one on one counseling/coaching for yard safety. Observed workforce on yard and gave feedback. Coordinated equipment repair with garage to reduce mechanical delays and failures.
- Ensured accurate documentation of invoices, manifests, bills of lading, proof-of-delivery documents, and other required paperwork.
- Assisted in the onboarding process for new drivers by providing training materials and resources as needed.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes for linehauls.
Emergency Dispatcher
West Memphis Police Department
West Memphis, AR
03.2003 - 06.2007
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
Education
Communications
Mid South Community College
West Memphis, AR12-2003
Skills
- Budget Control
- Critical Thinking
- Customer engagement
- Reporting and documentation
- Scheduling
- AS400
- Microsoft Office
- Kronos
Timeline
Operations Support Specialist
Armstrong Transportation
09.2016 - 04.2021
Linehaul Coordinator
YRC Freight
06.2007 - 09.2016
Emergency Dispatcher
West Memphis Police Department
03.2003 - 06.2007
Communications
Mid South Community College
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