Luwam Araya
Grand Rapids,MI
Summary
Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
05.2019 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Resolved passenger conflicts and medical emergencies during flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Personal Banker
Huntington National Bank
05.2015 - 04.2019
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Business Process Analyst
Action Benefits
07.2013 - 05.2015
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
Education
Bachelor of Science - Marketing
Ferris State University
Big Rapids, MI08.2012
Skills
- Emergency Care
- Customer Service
- Regulatory Compliance
- Emergency Response Coordination
Certification
- E-Commerce Certification- Ferris State University
Timeline
Flight Attendant
Southwest Airlines
05.2019 - Current
Personal Banker
Huntington National Bank
05.2015 - 04.2019
Business Process Analyst
Action Benefits
07.2013 - 05.2015
Bachelor of Science - Marketing
Ferris State University