Luwam Mulugeta
Alexandria,VA
Summary
Proven Customer Service Manager at Hobby Lobby, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective solutions. Excelled in guest engagement and dining room management, fostering warm relationships and ensuring satisfaction. Skilled in cash handling and food safety, consistently delivering top-notch service and operational excellence.
Overview
2
2
years of professional experience
Work History
Restaurant Host
Guapos Restaurant
06.2024 - Current
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Customer Service Manager
Hobby Lobby
08.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Server
Awash Market
01.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Hobby Lobby
05.2022 - 06.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Database Developer
Sufia Institute of Science And Technology
5250 Cherokee Ave06.2024
High School Diploma -
Alexandria City High School
3330 King St, Alexandria, Virginia06.2021
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Cash Handling
- Table Setting
- Warm and Friendly
- Cleaning and sanitizing
- Ability to Lift 30 Pounds
- Food Safety Standards
- Greeting guests
- Event Planning
- Dining room management
- Guest Engagement
Languages
English
Full Professional
Amharic
Full Professional
Timeline
Restaurant Host
Guapos Restaurant
06.2024 - Current
Customer Service Manager
Hobby Lobby
08.2023 - Current
Server
Awash Market
01.2023 - 08.2023
Cashier
Hobby Lobby
05.2022 - 06.2023
Database Developer
Sufia Institute of Science And Technology
High School Diploma -
Alexandria City High School
Similar Profiles
Irla GarciaIrla Garcia
Hostess at Guapos RestaurantHostess at Guapos Restaurant
Arieana RomeroArieana Romero
Server at Guapos IncServer at Guapos Inc
Bernat VilaBernat Vila
Head Waiter at Restaurant Black&Blue, Restaurant BlackHead Waiter at Restaurant Black&Blue, Restaurant Black