Kali Martin
Student
San Antonio,TX
Summary
Adept at enhancing guest experiences, leveraged strong multitasking and exceptional communication skills at Mario's Wine and Bar to significantly improve customer satisfaction. Specializing in guest relations and reservation handling, approach and social perceptiveness ensured great service, even during peak hours, contributing to an increase in repeat customers.
Overview
2
2
years of professional experience
Work History
Restaurant Host
Mario's Wine and Bar
03.2023 - 07.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Babysitter
Self-employeed
San Antonio , Texas
01.2022 - 01.2023
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Reagan High School
San Antonio, TX 05.2001 -
Skills
Greeting guests
Guest Relations
Strong multitasking
Integrity and Honesty
Exceptional communication
Reservation handling
Social Perceptiveness
Customer Service
Guest Engagement
Hospitality service expertise
Working out
On my spare time I love to engage in various amounts of work outs. I am dedicated to maintaining a healthy life style through regular exercise, including weight training, running, mixed martial arts, and various amounts of yoga.
Timeline
Restaurant Host
Mario's Wine and Bar
03.2023 - 07.2024
Babysitter
Self-employeed
01.2022 - 01.2023
High School Diploma -
Reagan High School
05.2001 -
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