Luz Barales
Elmhurst,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Mount Sinai Health System
New York, NY
08.2023 - 10.2023
- Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
- May schedule patients appointments for tests or consults.
- May initiate reminder calls for next day’s appointments.
Secretary Volunteer
A & F Insurance & Financial Services
Corona, NY
08.2022 - 08.2022
- Assisted with preparing and organizing documents and managing client files.
- Collaborated with office team to coordinate client appointments, maintain schedule and ensure smooth daily operations.
- Demonstrated attention to detail, strong communication skills, and confidentiality in handling sensitive client information.
Paraprofessional
Ivy Day School 3
Forest Hills, NY
03.2022 - 05.2022
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Assisted teachers with classroom management and document coordination.
- Oversaw 25 students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Shift Lead Supervisor
Duane Reade Pharmacy
Jackson Heights, NY
08.2019 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Regulated pricing, overstocking, restocking and inventory control procedures during assigned shift.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Responded to customer calls to answer questions about products/services/orders.
Customer Service Associate
Banana Republic
Astoria, NY
12.2018 - 08.2019
- Helped customers complete purchases, locate items/promotions and join loyalty reward programs/open credit card.
- Developed and actualized customer service initiatives to decrease wait times
College and Career Volunteer
Comprehensive Youth Development
New York, NY
09.2014 - 06.2017
- Aided high school students in writing college admissions essays.
- Set up college prep events (printing out flyers, decorating school, and ordering catering).
- Helped students with CUNY/SUNY online application.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Education
Bachelor Of Arts - Family Services & Human Development Sciences
Queens College of The City University of New York
Flushing, NY01.2023
Skills
- Leadership
- Administrative
- Employee Coaching Save & next
- Customer Experience
- Early Childhood Education
- Fluency in Spanish
Certification
- NYS State Office of Children and Family Services mandated Reporter for Child Abuse and Maltreatment
- NYC Commission on Human Rights
- Confronting Sexual Harassment Certificate
- NYS Office of Children and Family Services Foundations in Health and Safety e- Learning
Timeline
Scheduling Coordinator
Mount Sinai Health System
08.2023 - 10.2023
Secretary Volunteer
A & F Insurance & Financial Services
08.2022 - 08.2022
Paraprofessional
Ivy Day School 3
03.2022 - 05.2022
Shift Lead Supervisor
Duane Reade Pharmacy
08.2019 - 03.2022
Customer Service Associate
Banana Republic
12.2018 - 08.2019
College and Career Volunteer
Comprehensive Youth Development
09.2014 - 06.2017
Bachelor Of Arts - Family Services & Human Development Sciences
Queens College of The City University of New York