Luz Bautista
Orlando,FL
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Trustworthy teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Teller
Currency Exchange International
Orlando, FL
08.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service Representative
Publix
Orlando, FL
06.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Office Assistant
Tops Christian Academy
Miami, FL
03.2020 - 07.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Scheduled appointments for clients and staff members.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Coordinated support to facilitate general office operations.
- schedule sessions between therapist and students
Education
High School Diploma -
Cypress Creek High School
Orlando, FL06-2023
Associate of Arts - Clinical Child Psychology
Valencia College
Orlando, FLSkills
- Office Management
- Administrative Support
- Scheduling
- File Maintenance
- Word Processing
- Microsoft excel proficient
- Maintenance Scheduling
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Certification
- BLS & CPR certification
- Google Workspace certified
- MOS
Timeline
Teller
Currency Exchange International
08.2023 - Current
Customer Service Representative
Publix
06.2022 - 09.2023
Front Office Assistant
Tops Christian Academy
03.2020 - 07.2022
High School Diploma -
Cypress Creek High School
Associate of Arts - Clinical Child Psychology
Valencia College
- BLS & CPR certification
- Google Workspace certified
- MOS
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