LUZ CANON
CENTENNIAL,CO
Summary
Dynamic professional with a proven track record at Xclusive Staffing, enhancing event success and customer satisfaction through exceptional service and efficient team management. Leveraged strong teamwork and time management skills to innovate and increase bookings. Achieved notable improvements in operational efficiency and guest service, demonstrating a keen ability to anticipate needs and resolve issues promptly.
Overview
8
8
years of professional experience
Work History
Banquet Server, Breakfast Attendant, Line Cook
Xclusive Staffing
02.2017 - Current
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Implemented innovative marketing strategies to attract new clients and increase event bookings.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Supervised and mentored kitchen and serving staff.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Assistant Manager
SANVAR STAFFING
06.2019 - 02.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Course - Business Boot Camp
Rocky Mountain Microfinance Institute
Denver, CO04-2024
Course - Serv Sasfe Food Handler
ANSI
Denver, CO11-2023
Course - Business Idea Lab
Rocky Mountain Microfinance Institute
Denver, CO08-2023
Level 5 - English
New America College
Aurora, CO01-2023
Master of Science - Senior Manager of The State
ESAP
COLOMBIA04-2013
Bachelor of Science - Lawyer
Universidad La Gran Colombia
Colombia12-1997
Airline And Travel Agency Management. - Turism
UNITEC
COLOMBIA12-1989
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Food Service
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
SANVAR STAFFING
06.2019 - 02.2023
Banquet Server, Breakfast Attendant, Line Cook
Xclusive Staffing
02.2017 - Current
Course - Business Boot Camp
Rocky Mountain Microfinance Institute
Course - Serv Sasfe Food Handler
ANSI
Course - Business Idea Lab
Rocky Mountain Microfinance Institute
Level 5 - English
New America College
Master of Science - Senior Manager of The State
ESAP
Bachelor of Science - Lawyer
Universidad La Gran Colombia
Airline And Travel Agency Management. - Turism
UNITEC
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