Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luz CASTRO

Maricopa,Arizona

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

FRANCHISE SPECIALIST

OpenWorks
05.2018 - Current
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Spanish/Translator and Interpreter

CYRACOM INTERNATIONAL
05.2017 - 05.2018
  • Molded translation to reflect intended meaning and audience reading level.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Interpreted spoken and written languages other than English and vice versa.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Translated and adapted social messaging, online content and marketing collateral.

Tax Associate

H & R BLOCK
01.2014 - 04.2015
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
  • Offered clients recommendations to reduce tax liabilities.
  • Utilized tax software to prepare returns and meet deadlines.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Calculated estimated tax payments for clients.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.

NEWS SIMULCAST TRANSLATOR SAP

KPNX CHANNEL 12
01.2005 - 01.2010
  • Assisted with translation of foreign language television and radio programs.
  • Translated the news.

Director of Programming/Radio Host

KSUN RADIO
01.1995 - 12.2002

Radio Announcer

KVVA RADIO
11.1992 - 01.1995
  • Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Announced ads, song switches and breaking news segments for radio broadcasts.
  • Attended promotional events to create station awareness and build listener reach.
  • Interviewed local and international celebrities to raise brand profile and build listener engagement.
  • Answered booth call line and took song suggestions or comments from listeners.
  • Facilitated live coverage of special events, promotions.

Education

CERTIFICATE - TAX ASSOCIATE

H&R BLOCK TAX SCHOOL
Phoenix, AZ
12.2013

DIPLOMA - Cosmetology Education

Maricopa Beauty College
Avondale, AZ
12.2005

Associate of Arts - Communication Studies

Glendale Community College
Glendale, CA
06.1994

High School Diploma -

Agua Fria High School
Avondale, AZ
06.1992

Skills

  • Customer Relations
  • Technical Communication

Accomplishments

    PUBLIC NOTARY

Languages

English/Spanish
Professional Working

Timeline

FRANCHISE SPECIALIST

OpenWorks
05.2018 - Current

Spanish/Translator and Interpreter

CYRACOM INTERNATIONAL
05.2017 - 05.2018

Tax Associate

H & R BLOCK
01.2014 - 04.2015

NEWS SIMULCAST TRANSLATOR SAP

KPNX CHANNEL 12
01.2005 - 01.2010

Director of Programming/Radio Host

KSUN RADIO
01.1995 - 12.2002

Radio Announcer

KVVA RADIO
11.1992 - 01.1995

CERTIFICATE - TAX ASSOCIATE

H&R BLOCK TAX SCHOOL

DIPLOMA - Cosmetology Education

Maricopa Beauty College

Associate of Arts - Communication Studies

Glendale Community College

High School Diploma -

Agua Fria High School

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Luz CASTRO