Luz Castro
Dorchester,MA
Summary
Dynamic and detail-oriented State licensed esthetician , excelling in client needs assessment and customized skincare solutions. Recognized for superior customer service and infection control practices, fostering a welcoming environment that enhances client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Esthetician
Queen of Nails
05.2023 - 08.2024
- Performed facials, waxing, and makeup application with attention to detail.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Answered phone calls and emails to schedule client appointments.
Esthetician
Charles European Hair Salon
09.2020 - 04.2022
- Performed skin evaluations to customize treatments for each client's specific requirements.
- Assisted in inventory management and ordering of esthetic supplies.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Executed comprehensive cleaning protocols to guarantee a sanitary and secure setting for personnel and patrons.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
Supervisor
People Financial Services
11.2016 - 03.2020
- Trained new team members on operational procedures.
- Supported daily operations by organizing inventory and maintaining cleanliness of work areas.
- Collaborated with team to troubleshoot equipment issues, ensuring minimal downtime.
- Monitored workflow efficiency, identifying areas for improvement in processes.
- Participated in team meetings, contributing insights on operational challenges and solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed diverse team, promoting inclusive work environment that leveraged skills individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Esthetician Certificate -
Elizabeth Grady
Medford Ma 07.2020
Skills
- Multitasking and organization
- Sanitization
- Eyelash extension application
- State licensed esthetician
- Infection control
- Superior attention to detail
- Customer service
- Client needs assessment
- Consultations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Esthetician
Queen of Nails
05.2023 - 08.2024
Esthetician
Charles European Hair Salon
09.2020 - 04.2022
Supervisor
People Financial Services
11.2016 - 03.2020
Esthetician Certificate -
Elizabeth Grady