LUZ C CALDERON
CHARLOTTE,North Carolina
Summary
Results-driven candidate with years of sales and clerical office administration experience providing extensive experience in direct costumer service interaction, sales management operations, and persuasive negotiation expertise. Skilled in customer relations, product promotion and problem-solving with the ability to excel in bilingual communication, empathy, and adaptability. A dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
16
16
years of professional experience
Work History
Window Clerk Agent
USPS, Mint
CHARLOTTE, United States
08.2023 - Current
- Provided customer service to patrons of the post office, including answering questions and providing assistance with forms.
- Responded promptly to customer inquiries regarding postal services offered by the post office.
- Performed data entry into the computer system to record postal transactions.
- Interacted with many customers daily.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Identified discrepancies in documents presented by customers and took corrective action when appropriate.
Customer Service Clerk
Nordstrom
CHARLOTTE, United States
11.2016 - 08.2023
- Entered data into system, printed out requested sets and generated reports
- Kept office file system highly organized and quickly retrieved needed records
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
General Sales Manager
Wireless Center Communications Corp.
Miami, FL
08.2008 - 04.2014
- Resolved customer complaints in a timely manner.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Managed, hired, and trained high-performing sales team.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
Education
Certification - Medical Office Administration
CPCC
Charlotte, NC12.2023
Customer Service Foundations
Linkedin Learning
Online Courses01-2022
Diploma - Commercial Technical Degree
Intenalco College Institute
Cali, ColombiaSkills
- Medical Office Administration
- Records and files Management
- HIPAA Compliance
- Time Management
- Consultative Sales Techniques
- Bilingual fluent in English/Spanish
- Data Entry
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Window Clerk Agent
USPS, Mint
08.2023 - Current
Customer Service Clerk
Nordstrom
11.2016 - 08.2023
General Sales Manager
Wireless Center Communications Corp.
08.2008 - 04.2014
Certification - Medical Office Administration
CPCC
Customer Service Foundations
Linkedin Learning
Diploma - Commercial Technical Degree
Intenalco College Institute