Summary
Overview
Work History
Skills
Languages
Timeline
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Luz Cerda

Sun Valley,NV

Summary

Dynamic Assistant Housekeeping Manager with a proven track record at Peppermill Hotel & Casino, enhancing operational efficiency and guest satisfaction through meticulous room inspections and effective maintenance coordination. Skilled in sanitation standards and fostering guest relations, I've significantly boosted hotel cleanliness ratings. Expert in staff scheduling and supply ordering, I excel in optimizing housekeeping operations.

Overview

30
30
years of professional experience

Work History

Assistant Housekeeping Manager

Peppermill Hotel & Casino
01.2020 - 09.2024
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
  • Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.

Housekeeping Supervisor

Boomtown Casino & Hotel New Orleans
02.2019 - 01.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.

Housekeeping Supervisor

Grand Sierra Resort and Casino
01.2016 - 01.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.

Room Attendant

Grand Sierra Resort and Casino
01.1995 - 01.2016
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.

Skills

  • Health and safety
  • Scheduling Staff
  • Sanitation Standards
  • Room Inspections
  • Work Prioritization
  • Guest Relations
  • Task Delegation
  • Maintenance Coordination
  • Supply Ordering
  • Public area cleanliness
  • Housekeeping procedures
  • Customer Service

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Assistant Housekeeping Manager

Peppermill Hotel & Casino
01.2020 - 09.2024

Housekeeping Supervisor

Boomtown Casino & Hotel New Orleans
02.2019 - 01.2020

Housekeeping Supervisor

Grand Sierra Resort and Casino
01.2016 - 01.2019

Room Attendant

Grand Sierra Resort and Casino
01.1995 - 01.2016

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Luz Cerda