Luz Cortes
Park Ridge,Illinois
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pediatric Associates Of The North Shore
01.2020 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate
The Home Depot
03.2017 - 01.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education
Associate of Science - Nursing
Oakton Community College
Des Plaines, IL05.2024
High School Diploma -
Maine South High School
Park Ridge, IL05.2019
Skills
- Friendly, positive attitude
- Customer assistance
- Credit and cash transactions
- Cash management
- Issue resolution
- Multitasking and prioritization
- Organization and efficiency
- Technologically savvy
- Clinical Documentation
Certification
- CNA - Certified Nurse Assistant
- CPR Certified, American Heart Association, Issued April 2022
Timeline
Medical Assistant
Pediatric Associates Of The North Shore
01.2020 - Current
Sales Associate
The Home Depot
03.2017 - 01.2020
Associate of Science - Nursing
Oakton Community College
High School Diploma -
Maine South High School
- CNA - Certified Nurse Assistant
- CPR Certified, American Heart Association, Issued April 2022
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