Luz De Jesus
Kissimmee,FL
Summary
Dynamic Customer Experience Manager with a proven track record at The Home Depot, excelling in relationship building and problem-solving. Leveraged data analytics to enhance customer loyalty, achieving significant improvements in satisfaction ratings. Fostered cross-functional collaboration, driving team performance and operational excellence through effective decision-making and customer empathy.
Overview
26
26
years of professional experience
Work History
Customer Experience Manager
The Home Depot
Kissimmee, FL
04.2001 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Co-Manager
Rite Aid
05.1999 - 04.2001
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Education
Human Resources - Business
South Eastern University
Lakeland, FLSkills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Decision-making
- Relationship building
- Problem-solving
- Teamwork
Languages
Spanish
Professional Working
Timeline
Customer Experience Manager
The Home Depot
04.2001 - Current
Co-Manager
Rite Aid
05.1999 - 04.2001
Human Resources - Business
South Eastern University