Luz Diaz
Ocala,FL
Summary
Experienced healthcare professional with an excellent work ethic and proven track record in patient care and treatment planning. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Strong focus on collaborative teamwork to ensure optimal patient outcomes, adapting seamlessly to changing clinical needs. Known for reliability and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Physician Scheduler
Marion Dental Group
Lady Lake, FL
01.2021 - Current
- Developed comprehensive treatment plans tailored to individual patient needs and preferences.
- Ensured compliance with regulatory standards, maintaining a safe and effective clinical environment.
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Documented interactions using correct format, codes and facility standards for optimal medical care.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Coordinated and integrated health care resources for community-based programs.
- Monitored daily schedules for accuracy, resolving discrepancies proactively before impacting operations.
Operations Manager
USARAD Holdings Inc
Ft Lauderdale, FL
03.2017 - 01.2021
- As Operations Manager, I managed, guided, and coordinated all operational elements for the Operations department. Providing and ensuring relevant information is communicated across specialty services, with an aim to provide appropriate and timely care options. I also provided feedback on overall operations and ways to improve exiting processes and new implementations moving forward.
- Operations Manager
- Second Opinions Account Manager
- In this role I coordinated my staff members working the point of contact for our customers, ensuring that clients receive requested products and services in a timely fashion. I proofread each and every report prior to uploading it to the client portal as part of quality control. I serviced multiple clients concurrently, often meeting deadlines while maintaining records of client transactions.
- Physician Scheduler
- I oversaw and scheduled physician coverage for all of our clients based on the facilities contracted hours and modalities against the physicians licensure, credentials, and specialties. I established a strong working relationship with all physicians and I have demonstrated the ability to have open and sometimes challenging communications with them regarding scheduling needs. I also communicated any additions or changes to the schedule to the physicians, staff, and management team.
Administrative Assistant / Customer Service Manager
Liberty Health and Life
Miramar, FL
08.2014 - 03.2017
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed office supplies, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Organized all new hire paperwork.
- Supervised department managers and provided aid with recruiting, training, employee performance initiatives, and marketing program execution.
- Oversaw selection and training of new members.
Account Manager
Nationwide Relocation Services
Margate, FL
01.2012 - 08.2014
- Planned and coordinated logistics for a successful relocation experience.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma -
Bullard Havens Regional Vocational Technical High School
Bridgeport, Connecticut06-1987
Skills
- Excellent communication skills
- Database management MS Windows proficient
- Social media knowledge
- Customer service-oriented Payroll
- Spreadsheet management
- Administrative support specialist
- Regulatory compliance
- Staff training
- Operations oversight
- Schedule management
- Team building and leadership
- Creative problem solver
- Articulate and well-spoken with a pleasant demeanor
- Professional phone etiquette
- Excellent planner and coordinator
- Works well under pressure
- Accurate and detailed critical thinker
- Assignment delegation
- Staff management
- Process improvements
- Data management
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Physician Scheduler
Marion Dental Group
01.2021 - Current
Operations Manager
USARAD Holdings Inc
03.2017 - 01.2021
Administrative Assistant / Customer Service Manager
Liberty Health and Life
08.2014 - 03.2017
Account Manager
Nationwide Relocation Services
01.2012 - 08.2014
High School Diploma -
Bullard Havens Regional Vocational Technical High School