Luz Maria Guerrero Fernandez
Indianapolis,IN
Summary
Efficient FOH Team Member known for productivity and completing tasks swiftly. Possess specialized skills in customer service, order management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Panda Express
Indianapolis, IN
06.2023 - Current
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Ensured accuracy and timely delivery of orders, enhancing customer service quality.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Ensured cleanliness and organization of dining area, including tables, chairs, floors, and windowsills.
Crew Member
McDonald's Restaurant
Indianapolis, IN
09.2021 - 09.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Running food
- Presenting in drive thru
Education
GED -
North Central
Indianapolis, IN5 2023
Skills
Cash Handling
Bilingual
Fast learning
Complaint Handling
Greeting guests
Menu knowledge
Conflict resolution
Timeline
FOH Team Member
Panda Express
06.2023 - Current
Crew Member
McDonald's Restaurant
09.2021 - 09.2024
GED -
North Central