Summary
Overview
Work History
Education
Languages
Timeline
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Luz Hernandez

NORTH LAS VEGAS,NV

Summary

Experienced with producing variety of artisanal baked goods. Utilizes effective techniques to ensure product consistency and quality. Knowledge of ingredient sourcing, baking processes, and health and safety regulations.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Baker

Home Business
05.2019 - 01.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Call Center Representative

Vaden Automotive
09.2015 - 03.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Childcare Provider

In Home Childcare
02.2013 - 09.2015
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Crew Trainer

McDonald's
08.2005 - 08.2011
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Independent Marketing Consultant

Herbalife
07.2007 - 01.2009
  • Implemented search engine optimization techniques, improving website rankings on search engines like Google.
  • Mentored junior team members in best practices for marketing strategy development and execution.
  • Streamlined internal communication processes between marketing teams, ensuring efficient collaboration on projects.
  • Coordinated public relations efforts, securing positive media coverage that elevated brand recognition.

Education

Associate Degree - Health Administration

Martinsburg College
Martinsburg, WV

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Baker

Home Business
05.2019 - 01.2023

Call Center Representative

Vaden Automotive
09.2015 - 03.2016

Childcare Provider

In Home Childcare
02.2013 - 09.2015

Independent Marketing Consultant

Herbalife
07.2007 - 01.2009

Crew Trainer

McDonald's
08.2005 - 08.2011

Associate Degree - Health Administration

Martinsburg College

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Luz Hernandez