Samara Newman
Columbus,GA
Summary
Dynamic professional with extensive experience in customer service. Demonstrated success in improving guest relations and satisfaction through effective communication and collaboration. Proficient in managing high-pressure situations while fostering a positive environment, showcasing adaptability and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Baker
Cinnaholic
10.2024 - Current
- Assisted in mixing and measuring ingredients for various baked goods.
- Learned proper baking techniques to ensure quality and consistency.
- Maintained cleanliness and organization of baking area and equipment.
Host
Stock Market Dueling Kitchen
04.2024 - 10.2024
- Welcomed guests, ensuring positive first impressions and smooth seating arrangements.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions efficiently.
Call Center Representative
Concentrix
09.2022 - 04.2024
- Provided exceptional customer support by resolving inquiries and issues promptly.
- Maintained accurate records of customer interactions using CRM systems.
- Adapted quickly to changing priorities and workflows in a fast-paced environment.
Host
Millhouse Kitchen
10.2023 - 03.2024
- Handled guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Server
Jarfly
07.2022 - 08.2023
- Delivered exceptional customer service and ensured satisfaction in a busy dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Customer Service Representative
Kmart, Sears Holding
11.2021 - 05.2022
- Managed high-volume inbound calls while ensuring customer satisfaction and accurate issue resolution.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
Cashier
Launch Trampoline Park
09.2021 - 04.2022
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries and provided product information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Visiting Angles
11.2021 - 01.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions and reported changes to healthcare professionals.
- Provided companionship and emotional support, enhancing client well-being.
Education
Healthcare Professional
Columbus Technical College
Columbus, GAHardaway High School
Columbus, GA05.2023
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Microsoft Excel
- Order processing
- Microsoft PowerPoint
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Guest relations
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- POS system operations
- Complaint handling
- Policy review
- Records management
- Medical terminology
- Microsoft office
- Insurance claim forms review
Timeline
Baker
Cinnaholic
10.2024 - Current
Host
Stock Market Dueling Kitchen
04.2024 - 10.2024
Host
Millhouse Kitchen
10.2023 - 03.2024
Call Center Representative
Concentrix
09.2022 - 04.2024
Server
Jarfly
07.2022 - 08.2023
Customer Service Representative
Kmart, Sears Holding
11.2021 - 05.2022
Caregiver
Visiting Angles
11.2021 - 01.2022
Cashier
Launch Trampoline Park
09.2021 - 04.2022
Healthcare Professional
Columbus Technical College
Hardaway High School
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