Luz Hernandez
San Antonio
Summary
Dynamic Spanish Interpreter with a strong focus on effective communication and cultural sensitivity. Proven ability to resolve complex inquiries and maintain confidentiality, ensuring exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Language Line Services
San Antonio
03.2023 - 04.2025
- Interpreted conversations between Spanish-speaking clients and English-speaking professionals.
- Collaborated with team members to ensure clear communication across diverse contexts.
- Maintained confidentiality while handling sensitive information during interpretations.
- Interpreted phone conversations between people who spoke different languages fluently.
Customer support
Granada Coorporation
San Antonio
05.2021 - 04.2023
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Collaborated with team members to improve service quality.
- Educated customers on policies, promotions, and services offered.
- Conducted follow-ups to ensure customer satisfaction post-interaction.
Customer Support Specialist
Concentrix
San Antonio
08.2018 - 09.2021
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Collected, analyzed and reported on data for use in operational planning.
Education
Bachelor of Arts - Education
The University of Texas At San Antonio
San Antonio, TX05-2018
Skills
- Language proficiency
- Text interpretation
- Cultural awareness
- Confidential information management
- Customer relationship management
Languages
Spanish
Professional
Affiliations
volunteer work
Timeline
Spanish Interpreter
Language Line Services
03.2023 - 04.2025
Customer support
Granada Coorporation
05.2021 - 04.2023
Customer Support Specialist
Concentrix
08.2018 - 09.2021
Bachelor of Arts - Education
The University of Texas At San Antonio