Luz Janine Ibarra
Fontana,USA
Summary
Skilled Mental Health Technician with 8 years of extensive mental health services background. Supported numerous patients in inpatient treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Advocate
Canyon Ridge Hospital
01.2023 - Current
- Responsible for the day-to-day operations of the Patient Advocate department
- Ensuring patient complaints/grievances are received, reviewed and resolved in accordance with hospital policy.
- Maintaining patient information confidential in accordance to HIPAA.
- Communicate effectively with patients and families to resolve concerns and provide education when needed.
- Work closely with all levels of the patients treatment team including attending psychiatrist to resolve reported complaints.
- Promoting patient safety and quality care to all patients and families.
- Responsible for advocating for all patients whom wish to be represented in Certification Review Hearings.
- Review patient chart and discuss improvement or changes during hospital treatment.
- Investigate and conduct interviews accordingly based off of patient/family grievances.
- Ensuring the facility completes and documents all patient Denial of Rights (DOR).
- Responsible for Maintaining complaint logs and Involuntary Hold Logs.
- Submission of quarterly reports in accordance to county law and procedures.
- Conduct quarterly Grievance Committee meetings to address grievances, trends and recommendations to promote compliance and opportunities for growth.
- Experience with the preparation and attendance of Joint Commission.
- Understanding of hospital policy and procedures.
Mental Health Technician
Canyon Ridge Hospital
07.2016 - Current
- Administered therapeutic interventions to support patient recovery and mental wellness.
- Monitored and documented patient behavior, ensuring safety and compliance with treatment plans.
- Conducted group therapy sessions, fostering communication and peer support among patients.
- Collaborated with multidisciplinary teams to develop individualized care strategies for patients.
- Trained new staff on protocols, enhancing team efficiency and adherence to best practices.
- Implemented crisis intervention techniques, reducing incidents of self-harm and aggression among patients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Education
Certified Community Health Worker -
Loma Linda University
San Bernardino , CA12.2024
High school diploma - undefined
Montclair High School
Montclair, CA06.2009
Skills
- De-escalation techniques
- Behavior observation
- Patient safety management
- Crisis intervention
- Bilingual in Spanish
- Progress monitoring
- Substance abuse awareness
- Clinical documentation
- Self-care promotion
- Problem-solving
- Compassionate care
- Personal hygiene assistance
Certification
Basic Life Support- BLS
CPI- Crisis Prevention Intervention
Languages
Spanish - Intermediate
Awards
2018 Canyon Ridge Hospital Recognition Star Performer of the year
Timeline
Patient Advocate
Canyon Ridge Hospital
01.2023 - Current
Mental Health Technician
Canyon Ridge Hospital
07.2016 - Current
High school diploma - undefined
Montclair High School
Certified Community Health Worker -
Loma Linda University