Luz Lobo Henderson
Aransas Pass,TX
Summary
Bilingual healthcare professional with over 11 years of experience in patient care coordination, including appointment scheduling, medication refill management, insurance authorization, and patient communication.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Tenet Baptist Health System
San Antonio, TX
12.2021 - 06.2023
- Co-founded and supervised a training session for colleagues on effective patient triage procedures and the precise input of confidential health information, emphasizing the significance of attributing exact information that facilitates the most effective treatment plan for each patient.
- Established long-term and professional relationships with patients and families through considerate and positive exchanges, providing a supportive and welcoming care environment.
- Managed medication refills, prior authorizations for medications and DME, and patient appointment scheduling to support efficient clinical operations and uninterrupted patient care.
Certified Medical Assistant
Urology of San Antonio
San Antonio, TX
03.2010 - 05.2019
- Directed clinic operations by mentoring colleagues in key procedures and protocols.
- Assisted physicians during minor surgical procedures and diagnostic tests, confirming patient comfort, maintaining cleanliness, and contributing to exemplary outcomes through exact assistance and attentive phlebotomy techniques.
- Organized patient care by proficiently managing exam room preparation, maintaining arranged schedules, and accommodating transportation assistance, resulting in decreased wait times and a refined patient experience.
- Supported patients through the medication and treatment approval process by coordinating refills, securing prior authorizations for medications and DME, and arranging timely appointments with providers.
Medical Assistant/Skin Care Specialist
Berkley Powell MD
Houston, TX
01.2004 - 10.2009
- Ensured proficient patient flow by administering patients to exam rooms, arranging for physician examinations, and maintaining rigorous documentation of medical histories, vital signs, and medications.
- Aided physicians during minor surgeries by assembling the operating room, sterilizing instruments, and adhering to positive patient experiences through patient education on treatment plans and follow-up care.
Education
Certification - Medical Assisting
National Healthcareer Association
San Antonio, TX06.2014
Certification - Emergency Medical Technology (EMT - Paramedic)
San Jacinto College District
Pasadena, TX08.2005
High School - Health And Science
JB Alexander High School
Laredo, TX05.2000
Skills
- HIPAA Regulations Knowledge
- Time Management
- Insurance Verification
- Medical Terminology
- Apprehension
- ICD 10 Understanding
References
- John Gonzalez, Tenet Baptist Health System, Supervisor, (469) 893-2000
- Urology of San Antonio, (210) 731-2050
Languages
- English
- Spanish
Timeline
Certified Medical Assistant
Tenet Baptist Health System
12.2021 - 06.2023
Certified Medical Assistant
Urology of San Antonio
03.2010 - 05.2019
Medical Assistant/Skin Care Specialist
Berkley Powell MD
01.2004 - 10.2009
Certification - Medical Assisting
National Healthcareer Association
Certification - Emergency Medical Technology (EMT - Paramedic)
San Jacinto College District
High School - Health And Science
JB Alexander High School