Luz Lobo Henderson
San Antonio,TX
Summary
Highly motivated and committed bilingual medical professional with proven history of superior performance at individual, team and organizational levels for over 20 years. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Tenet Healthcare
San Antonio, TX
12.2021 - 06.2023
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Collected and documented patient medical information such as vital signs (blood pressure, height, weight, BMI, pulse Ox) and past medical history,
- Managed a team who created a well designed and efficient proper patient intake process to ensure a thorough patient intake.
- Completed EKGs, foot exams, eye exams, ear irrigations, and other tests based on patient presentation in the office.
- Reduced medication errors by maintaining accurate documentation of administered medications and vaccinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes including pap smears, joint injections, and nevi excisions.
- Administered oral and injectable medications to patients and remained vigilant for negative side effects.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations.
- Completed prior authorizations to obtain coverage of prescribed medications and medical equipment to facilitate timely access to necessary treatments for patients.
- Assisted in training new staff on proper procedures and policies
- Coordinated with other healthcare professionals (specialties, imaging, home health or hospice care) for patient referrals, ensuring a seamless transition and continuation of care.
- Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules.
- Ensured timely follow-up care by contacting patient with test results and coordinating necessary appointments for further evaulation.
National Certified Medical Assistant
Urology San Antonio
San Antonio, TX
03.2010 - 05.2019
- Directed patients to exam rooms and coordinated transportation assistance as necessary.
- Documented vital signs and health history in iSalus EMR
- Assisted physicians with various procedures and minor surgical procedures (vesicular injections, cystoscopes, vasectomies, hormone pellet insertion, urethral dilation, etc) ensuring comfort, accuracy, and cleanliness for optimal patient outcomes
- Performed phlebotomy efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Traveled to various clinics to ensure proper staff coverage to ensure safe patient care.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Collaborated with insurance companies to obtain prior authorization for prescribed medications.
Medical Assistant/Skin Care Specialist
Berkely Powell MD
Houston, TX
01.2004 - 10.2009
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing, and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions pre and post-op.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed skin care procedures such as chemical peels and dermaplanning.
- Exam and analyze patient's skin to evaluate skin condition and provide at-home skin care routine.
Phlebotomist
Mercy Hospital
Laredo, TX
04.2000 - 04.2002
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Assisted in training and onboarding new phlebotomists.
Education
Certification - Medical Assisting
National Healthcareer Assosication
06.2014
Certification - Emergency Medical Technology
San Jacinto College District
Pasadena, TX08.2005
High School Diploma -
JB Alexander High School
Laredo, TX05.2000
Skills
- Complex problem solving
- Lead Medical Assistant for busy clinic
- HIPAA Regulations Understanding
- Time management expertise
- Insurance Verification
- Medical terminology and ICD 10 knowledge
Certification
- CMA - Certified Medical Assistant
- CPR and First Aid Registration
- Emergency Medical Technology-Paramedic
Languages
Spanish
English
References
John Gonzalez (supervisor) Tenet Healthcare 469-893-2000
Urology San Antonio 210-731-2050
Laredo Medical Center (formerly Mercy Hospital) 956-796-5000
Timeline
National Certified Medical Assistant
Tenet Healthcare
12.2021 - 06.2023
National Certified Medical Assistant
Urology San Antonio
03.2010 - 05.2019
Medical Assistant/Skin Care Specialist
Berkely Powell MD
01.2004 - 10.2009
Phlebotomist
Mercy Hospital
04.2000 - 04.2002
Certification - Medical Assisting
National Healthcareer Assosication
Certification - Emergency Medical Technology
San Jacinto College District
High School Diploma -
JB Alexander High School