Selena Quintanilla
Salem ,Oregon
Summary
Accomplished National Certified Medical Assistant with a proven track record at Salem Pain and Spine Specialists, enhancing patient satisfaction and care through effective coordination and compassionate support. Skilled in phlebotomy and patient care coordination, with a strong emphasis on HIPAA compliance and team collaboration. Achieved significant improvements in clinic efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
Salem Pain and Spine Specialists
Salem, OR
01.2023 - Current
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported clinical quality improvement efforts through diligent monitoring of vital signs during patient visits.
- Collaborated with healthcare team members to develop customized care plans tailored to individual patient needs.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Enhanced clinic efficiency by scheduling appointments and organizing patient flow to reduce wait times.
Education
Certified Medical Assistant -
Institute of Technology
Salem, OR01.2023
High School Diploma -
Penn Foster High School
Skills
- Vital signs monitoring
- Phlebotomy Techniques
- Sterilization techniques
- Patient Scheduling
- Insurance Verification
- Patient Care Coordination
- Team collaboration abilities
- Referral Coordination
- Clinical Procedure Compliance
- Direct Patient Care
- HIPAA Compliance
- Patient-focused care
- Electronic Health Records
- Clinical Documentation
- Vital Sign Monitoring
- CPR
- Patient Assessments
- Data Entry
- Medical Terminology
- Phlebotomy
- Companionship and emotional support
- Patient Flow Management
- Patient Management
- Sterile technique
- First Aid
- Medical Procedures
- Professional Bedside Manner
- Procedure Assistance
- Simple dressings
- Monitoring patient progress
- EMR / EHR
- HIPAA Regulations Understanding
- Time management expertise
- Reliable team player
- Adaptable
- Electronic Medical Records
- Complex Problem-Solving
Certification
- CMA - Certified Medical Assistant
- BLS certification
- Phlebotomy
- NCCT certification
Timeline
National Certified Medical Assistant
Salem Pain and Spine Specialists
01.2023 - Current
Certified Medical Assistant -
Institute of Technology
High School Diploma -
Penn Foster High School