LUZ OLIVIA BIVEROS CARBAJAL

Customer Experience & Sales Leadership

• Lead by Example: Actively support colleagues and role model excellent customer service and sales techniques.
• Drive Sales Culture: Foster a proactive, customer-centric, and solution-oriented environment.
• Provide Product Knowledge: Share expertise to help customers find items and build lasting relationships.
• Support Store Operations: Handle opening/closing duties, ensure a lively atmosphere, and manage daily tasks.
• Operational Duties
• Merchandising: Execute planograms, displays, and ensure the sales floor is replenished, signed, and organized.
• Inventory/Fulfillment: Oversee receiving, processing shipments, and supporting in-store pickup for online orders.
• Task Management: Monitor dashboards for daily metrics (like speed to ship) and ensure timely completion of tasks.
• Technology Use: Utilize POS and handheld systems to drive department goals.
• Team & Environment
• Training: Help train new colleagues on service, sales, and store procedures.
• Feedback: Provide real-time coaching and recognition to teammates.
• Adaptability: Shift focus to meet evolving business needs, potentially working varied shifts during peak times.

• Developed and executed sales strategies to increase market share and enhance customer engagement in a competitive furniture sector.
• Led a high-performing sales team by providing training, mentorship, and performance evaluations to achieve targeted revenue goals.
• Implemented inventory management processes to optimize stock levels and reduce excess, ensuring product availability aligned with consumer demand.

• Oversaw daily food line operations, ensuring adherence to food safety standards and compliance with HACCP regulations.
• Trained and mentored team members on proper food preparation techniques and equipment usage, enhancing overall kitchen efficiency.
• Implemented inventory management procedures, maintaining optimal stock levels and minimizing food waste through effective forecasting.

• Streamlined customer service processes by utilizing POS software to enhance transaction efficiency and minimize wait times.
• Mentored junior sales associates on product knowledge and customer engagement strategies, fostering a collaborative team environment.
• Executed promotional campaigns by coordinating with marketing teams, resulting in increased foot traffic and improved sales performance.

• Collaborated with kitchen staff to execute daily menu items, ensuring adherence to food safety standards and cleanliness protocols.
• Managed inventory control processes, including ordering and receiving supplies to minimize waste and optimize food costs.
• Trained and mentored junior cooks on culinary techniques and operational procedures, fostering a collaborative team environment.

• Developed and executed training programs for staff on quality control processes, fostering a culture of continuous improvement and accountability.
• Conducted regular audits of production processes, identifying areas for improvement and enforcing adherence to established quality benchmarks.
• Collaborated with cross-functional teams to investigate customer complaints, utilizing root cause analysis tools to devise effective corrective actions.
• Trained employees on quality control procedures and standards.

• Developed and implemented effective sales strategies to enhance market penetration and drive revenue growth within competitive sectors.
• Led a team of sales representatives, providing coaching and mentorship to optimize individual performance and achieve collective sales targets.
• Analyzed customer feedback and market trends to identify opportunities for product enhancements and tailored marketing initiatives.
• Monitored costs, competition and supply and demand to establish and adjust selling prices.

• Assisted in managing customer transactions using POS software, ensuring accurate and efficient processing of payments.
• Supported sales staff by maintaining product displays and inventory levels, contributing to a visually appealing retail environment.
• Engaged with customers to provide product information and recommendations, enhancing the overall shopping experience.