Brenda Jones-Robinson
Los Angeles,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Full time Customer Experience Colleagues
Macy’s
01.2024 - Current
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information and assist with questions regarding in store purchases and online orders
- Resolve customer complaints and provide appropriate solutions or alternatives
- Researching information to help resolve customers issues and offering solutions to customers
- Collaborate with team members to improve customer satisfaction.
- Meet and greet customers, assist with purchases
Payroll Tax Analyst
Headcount Employment Agency (TetraTech INC)
01.2023 - 03.2024
- Managing the payroll tax returns filing by ADP to ensure with compliance
- Review the daily, monthly and quarterly Federal, State, and Local payroll tax deposits
- Research and keep abreast of Federal and State payroll tax regulatory matters
- Research and respond to inquiries from business units regarding payroll taxes
- Research complex payroll tax notices from agencies
- Analyze payroll tax data and reconcile monthly and quarterly payroll tax transactions
PartTime Customer Service Representative
Macy’s
01.2016 - 01.2024
- Greets customers
- Offer assistance, and answers questions about merchandise and store purchases and return policies
- Process payments
- Research concerning orders and payments
- Team leader of a team members
Sr. Payroll Tax / Accounting Analyst (Hybrid Employee)
Net Polarity, Inc. (Fox Entertainment)
06.2021 - 04.2022
- Preparing and filing manual tax returns not processed by ADP, requesting manual checks from Accounts Payable.
- Auditing Weekly Payroll Journal Lines Reports and Error Reports after payroll completes
- Auditing quarterly and annual tax reports filed by ADP
- Process Relocation Payments.
- Processing and balancing W2’s, W2C
- Worked with ADP Smartcompliance Manager, IT Groups and the Workday team to update and validated rates and other tax setup.
- Processing Registrations for SUI & SIT account numbers.
- Updating state and local information in ADP’s SmartCompliance.
- Backup person for updating employees tax set
Sr. Payroll Tax Analyst
NBC UNIVERSAL INC.
05.2012 - 10.2020
Education
Bachelor of Science -
Edward Waters College
Jacksonville, FL01-1982
Skills
- Experienced with ADP Enterprise System and Smart Compliance
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Full time Customer Experience Colleagues
Macy’s
01.2024 - Current
Payroll Tax Analyst
Headcount Employment Agency (TetraTech INC)
01.2023 - 03.2024
Sr. Payroll Tax / Accounting Analyst (Hybrid Employee)
Net Polarity, Inc. (Fox Entertainment)
06.2021 - 04.2022
PartTime Customer Service Representative
Macy’s
01.2016 - 01.2024
Sr. Payroll Tax Analyst
NBC UNIVERSAL INC.
05.2012 - 10.2020
Bachelor of Science -
Edward Waters College