Luz R.

• Monitored student progress and provided actionable insights to teaching staff.
• Collaborated with educators to adapt materials for diverse learning styles.
• Maintained accurate records for 80+ students while managing multiple priorities and facilitating communication with staff and families.
• Leveraged technology tools to enhance lesson delivery and student engagement.
• Utilized educational technology and resources to engage students and support learning objectives.

• Conducted intake assessments to determine client needs and eligibility for services.
• Coordinated communication between clients, families, and service providers.
• Monitored client progress and reported changes to the case management team.
• Managed 25+ client records and intake documentation

• Processed referrals and tracked data in PROMIS & CONNECTIONS

• Ensured compliance with NYC Children’s Services standards

• Served as primary contact for clients, addressing inquiries and needs to foster positive relationships.
• Coordinated scheduling and office operations to streamline workflow and enhance communication.
• Managed incoming calls, directing inquiries to appropriate departments to ensure timely responses.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Managed 100+ client records with confidentiality