LUZ RECIO
New York
Summary
Results-driven Patient Coordinator with a solid background in streamlining administrative procedures and coordinating patient services. Proficient in managing sensitive patient information with a commitment to confidentiality. Strong interpersonal skills and capacity to excel in fast-paced settings. Proven ability to elevate patient satisfaction levels through attentive care.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator/Patient Coordinator
New York Eye and Ear Infirmary of Mount Sinai
05.2023 - Current
- Greet patients in a professional and personable manner.
- Received formal training in the Epic EMR system.
- Used Meditech to schedule and follow up with patients' appointments, and review medical records.
- Process and update HIPAA-related paperwork, and other institutional forms as necessary.
- Collect or retrieve referrals or insurance authorizations, as required.
- Responsible for registering and discharging patients.
- Communicate with the appropriate staff regarding the patient's arrival, and ensure that the patient's medical record is available for the physician.
- Handled patient inquiries, and answered phone calls, emails, and messages.
- Streamlined the surgical scheduling process for improved accuracy and time management by effectively coordinating with surgeons, nurses, and support staff.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries minimizing delays or cancellations due to coverage issues.
Sales Associate
Macy's Herald Square Café
06.2016 - 01.2020
- Greeted customers entering establishments.
- Established or identified prices of goods, services or admission, and tabulate bills POS.
- Received payment by cash, check, credit cards, vouchers, and automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
- Assisted customers in enrolling in loyalty program.
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
Education
GED -
Borough of Manhattan Community College
New York, NY01.2020
Associate of Applied Science - Nursing
LaGuardia Community College
Long Island City, NY05-2027
Skills
- Knowledge of Epic
- Proficient in Microsoft applications
- Excel
- Word
- PowerPoint
- Goal-oriented
- Sales experience
- Strong work ethic
- Customer service
- Natural leader
- Motivated team player
- Active listening skills
- Excellent communication skills
- Clinical experience
- Staff training and motivation
- Appointment scheduling
- Insurance verification
- Outpatient clinic
- HIPAA compliance
- Patient-oriented
- Professionalism and confidentiality
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Praised in 5-star Google review by a patient for professionalism, attentiveness, and positive impact during their visit.
Timeline
Surgical Coordinator/Patient Coordinator
New York Eye and Ear Infirmary of Mount Sinai
05.2023 - Current
Sales Associate
Macy's Herald Square Café
06.2016 - 01.2020
GED -
Borough of Manhattan Community College
Associate of Applied Science - Nursing
LaGuardia Community College
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