Terrica Maryland
Sacramento,CA
Summary
Dynamic Patient Service Coordinator with a strong background in patient care at Sutter Medical Foundation. Proven ability to enhance operational efficiency through effective problem-solving and collaboration. Skilled in EPIC software and training new hires, fostering a culture of excellence and teamwork to ensure outstanding patient experiences.
Overview
21
21
years of professional experience
Work History
Patient Service Coordinator
Sutter Medical Foundation
07.2005 - Current
- Consult with patients to go over pre-op orders, referrals, and surgery instructions.
- Maintain patient work queues to verify patient demographics and insurance verifications.
- Review and process referrals to ensure all pertinent medical records and recommended testing is received prior to scheduling.
- Foster and maintain positive working relationships with surgery and ambulatory center staff to coordinate patient surgeries across physician, physician assistants, and operating room schedules.
- Assist with the surgical assist program with maintaining their calendars/schedules/time off requests or any other concerns.
- Promoted high standards of service excellence among staff and patients.
- Train new hires on department work standards, workflows, and policies.
- Supported site supervisor and regional manager in compiling and analyzing office reports.
- Identified challenges and collaborated with colleagues to streamline processes.
- Provided training and support to users of Epic software.
Nurse Assistant/Unit Secretary / Pediatrics
Sutter Medical Center
01.2022 - 06.2023
- Monitored patients with serious medical conditions or on 5150 holds to prevent self-harm.
- Monitored vital signs and reported changes to nursing staff.
- Assisted nurses with daily patient care and support tasks.
- Ensured patient comfort by promptly answering call lights and addressing concerns.
- Maintained cleanliness and organization of patient rooms and equipment.
Interim Office Lead
Sutter Medical Foundation
09.2017 - 01.2018
- Managed special projects that supported management initiatives and enhanced operational efficiency.
- Collaborated with colleagues to identify challenges and improve processes for increased efficiency.
- Train new hires on department work standards, workflows, and policies.
- Assisted site supervisor in maintaining office inventory and ordering supplies to ensure smooth clinic operations.
- Coordinate schedules to ensure proper coverage for clinic operations and phone coverage.
Education
High School Graduate -
01.1994
Skills
- Strong background in patient care
- Patient assessment
- Knowledge of EPIC
- Office management proficiency
- Experienced in training new hires
- Strong problem-solving abilities
- Multitasking efficiency
- Excellent communication and collaboration skills
Timeline
Nurse Assistant/Unit Secretary / Pediatrics
Sutter Medical Center
01.2022 - 06.2023
Interim Office Lead
Sutter Medical Foundation
09.2017 - 01.2018
Patient Service Coordinator
Sutter Medical Foundation
07.2005 - Current