Luz Rivera
Greenfield Center
Summary
Bilingual (English–Spanish) professional with experience supporting a wide range of ages—from preschoolers and teens to adults and seniors through hospice volunteering. Skilled in education, childcare, customer service, and administrative support, I excel at building relationships, managing tasks efficiently, and adapting to new environments. Experienced in remote communication, CRM tools, and Microsoft Office, I bring compassion, organization, and problem-solving to every role. I’m passionate about leveraging my skills to create meaningful impact for children, families, clients, and teams across all age groups.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Preschool Assistant Teacher
Teddy Bear Daycare
Wilton
03.2025 - Current
- Support lead teachers in classroom management, daily routines, and lesson activities.
- Assist children with developmental skills in a safe, nurturing environment.
- Communicate with parents and staff to ensure consistent support and care.
Product Specialist
Fogg's Automotive
Scotia
11.2024 - 02.2025
- Assisted customers in selecting vehicles and explained financing options.
- Delivered strong customer experiences.
Bilingual Youth Care Worker
Together for Youth
Canaan
06.2023 - 11.2024
- Supported youth development through conflict resolution, recreation, and education.
- Communicated effectively with youth and families in English and Spanish.
Second Assistant Manager
Yankee Candle
Saratoga Springs
11.2021 - 10.2023
- Supervised and trained staff, managed store operations, and improved customer satisfaction.
- Implemented merchandising and promotions to drive sales growth.
Pharmacy Technician
Walmart
Clifton Park
05.2022 - 03.2023
- Processed prescriptions and verified medication accuracy for patient safety.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
- Processed insurance claims, and supported customer inquiries.
Pharmacy Technician
HealthDirect Pharmacy Services
Rochester
12.2020 - 01.2022
- Processed prescriptions and verified medication accuracy for patient safety.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
Store Associate
Sonbyrne Sales
Rochester
06.2019 - 06.2020
- Assisted customers with product inquiries and provided exceptional service.
- Operated point-of-sale system for efficient transaction processing.
- Performed daily opening and closing procedures for store operation.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Catechist Teacher Volunteer
Holy Apostles
Rochester
01.2018 - 09.2019
- Designed engaging lesson plans for Kindergarten groups in faith education.
- Developed resources and materials for classes to enrich the learning experience.
Hospice Volunteer
Lifetime Care
Rochester
08.2015 - 08.2018
- Offered companionship through regular visits, fostering connections with patients in need.
- Restocked supplies and reported supply needs to personnel.
- Assisted healthcare team in delivering emotional and spiritual comfort to patients.
Education
School of The Arts
Rochester, NYSome College (No Degree) - Psychology
Siena College
Loudonville, NYSkills
- Bilingual English–Spanish
- Leadership and Management
- Customer Service & Sales
- Adaptable Communication
- Administration and Organization
- CRM software (Salesforce)
- Microsoft Office (Excel, Word, PowerPoint)
- Conflict Resolution & Communication
Languages
Spanish
Native/ Bilingual
Certification
- Life Insurance License (valid October 2024-March 2025)
Accomplishments
- Hands of Christ Award (2019)- Diocese of Rochester
Timeline
Preschool Assistant Teacher
Teddy Bear Daycare
03.2025 - Current
Product Specialist
Fogg's Automotive
11.2024 - 02.2025
Bilingual Youth Care Worker
Together for Youth
06.2023 - 11.2024
Pharmacy Technician
Walmart
05.2022 - 03.2023
Second Assistant Manager
Yankee Candle
11.2021 - 10.2023
Pharmacy Technician
HealthDirect Pharmacy Services
12.2020 - 01.2022
Store Associate
Sonbyrne Sales
06.2019 - 06.2020
Catechist Teacher Volunteer
Holy Apostles
01.2018 - 09.2019
Hospice Volunteer
Lifetime Care
08.2015 - 08.2018
School of The Arts
Some College (No Degree) - Psychology
Siena College