Luz Rojas
San Leandro,CA
Summary
Results-driven leader with expertise in managing teams of 30+ employees, enhancing operational efficiency through targeted training and performance evaluations. Led inventory optimization efforts, reducing waste while overseeing budgets and expense tracking. Managed multiple high-revenue stores and trained new managers, ensuring consistent service quality and effective resolution of customer complaints.
Overview
9
9
years of professional experience
Work History
Store manager
Starbucks
Union City, CA
05.2023 - Current
- Led multiple stores at once with revenue of 2 million a year per store.
- Managed team of 30+ employees, delivering training, coaching, and performance evaluations to enhance team capabilities.
- Trained 2 store managers, and 15 baristas for the district.
- Managed store budgets, tracking expenses through PnL logistics to ensure financial accountability.
- Optimized inventory and waste, reducing waste from 10% to 5% to improve profitability.
Assistant Store Manager (ASM)
Starbucks
San Leandro, CA
10.2022 - 05.2023
- Supported store manager in managing daily operations, focusing on inventory management, staff scheduling, and enhancing customer service.
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service.
- Addressed customer complaints and concerns promptly to uphold high levels of customer satisfaction.
- Performed regular performance evaluations for team members, delivering constructive feedback to facilitate improvement.
Supervisor
Starbucks
San Leandro, CA
12.2019 - 10.2022
- Designed customer experience focused on quality beverages and meaningful connections.
- Ensured accurate handling of cash and deposits to maintain financial integrity.
- Trained team on enhancing customer connections and experiences.
- Managed cash handling, including safe, deposits, and register daily.
Assistant Manager
Famous Dave's
San Jose, CA
06.2017 - 10.2019
- Managed restaurant generating 140 million dollar revenue, overseeing catering events to enhance service offerings.
- Supervised and trained 30 employees, fostering a collaborative environment to enhance team effectiveness.
- Collaborated with the manager to develop strategies to reduce waste from the kitchen.
Education
High school diploma or GED -
Fremont high school
Oakland, CASkills
- Inventory optimization
- P&L analysis
- Budget oversight
- Staff scheduling
- Leadership
- Team development
- Customer engagement
- Problem solving
- Visual presentation
- Recruiting
Languages
Spanish, English, Bilingual
Timeline
Store manager
Starbucks
05.2023 - Current
Assistant Store Manager (ASM)
Starbucks
10.2022 - 05.2023
Supervisor
Starbucks
12.2019 - 10.2022
Assistant Manager
Famous Dave's
06.2017 - 10.2019
High school diploma or GED -
Fremont high school