Luz Santos
Davenport ,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and motivated Secretary with over 7 years of experience and record of success in professional field . Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Registrar/ Attendance Manager
Polk County School Board
Bartow, Fl
08.2016 - Current
- Review enrollment documents prior to entry into the system
- Collected, evaluated and stored documents securely in permanent records file
- Answered questions and fulfilled request with a friendly and knowledgeable service.
- Provided guidance to staff on day to day operations related to registrar functions
- collaborated with different departments and other schools campuses to facilitate efficient information.
- Generated accurate reports on students attendance and other academics inquiries such as class list, attendance, immunization records and transcripts
- Coordinate parents / teachers conferences with the goal to improve student performance and communication between parents and school staff
- Ensured compliance with all applicable laws, regulations,standards and policies related to PCSB registrar activities
- Processed students medical records in compliance with HIPPA guidelines.
- Coordinated and printed all materials needed for the next school year.
- Notarized documents for school porpoises such as proof of residency and school trips
Bank Teller
PNC Bank
Groveland, FL
03.2015 - 12.2015
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Education
Diploma - Cardiovascular Technology
Harrison Career Institute - Jersey City
Jersey City, NJ05-2003
Diploma - Cardiovascular Technology
EDIC College
Caguas, PR05-1998
Skills
- Database Administration
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- CPR Certification(renewing date
- Decision-Making
- Time Management Abilities
- Attention to Detail
- Task Prioritization
- Relationship Building
- Excellent Communication
- Planning and Coordination
- Vitals Monitoring
- Medical terminology
Languages
English
Professional
Spanish
Professional
Certification
- State of Florida Notary
Affiliations
- Leader of the Worship Team (Vocalist)
- Volleyball Coach for the School ( as a volunteer during season)
- Hair dresser and make up artist (hobby)
Timeline
School Registrar/ Attendance Manager
Polk County School Board
08.2016 - Current
Bank Teller
PNC Bank
03.2015 - 12.2015
Diploma - Cardiovascular Technology
Harrison Career Institute - Jersey City
Diploma - Cardiovascular Technology
EDIC College