Luz Shew
San Antonio,TX
Summary
Results-driven Inside Sales Representative with expertise in customer relationship management, HVAC product knowledge, and outbound calling techniques. Proven ability to drive revenue growth and enhance customer satisfaction through effective sales strategies.
Overview
1
1
Language
9
9
years of professional experience
Work History
Inside Sales Representative
Trane Technologies
San Antonio, Texas
01.2022 - Current
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Identified customer needs and recommended suitable HVAC solutions to enhance satisfaction.
- Cultivated and strengthened customer relationships, contributing to revenue growth.
- Followed up with leads to ensure satisfaction and encourage repeat business.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Supported team members with sales strategy and promotion development.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
Assistant Manager
Travel Centers of America
New Braunfels, Texas
01.2018 - 12.2021
- Oversaw daily operations to maintain a clean and safe environment for guests.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing inventory levels to ensure product availability for customers.
- Trained staff on company policies and customer service standards consistently.
- Implemented training programs to enhance employee performance and engagement.
- Collaborated with management to develop strategies for improving customer satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored compliance with safety regulations and company procedures regularly.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School Diploma -
Pace High School
Brownsville, TX06-1988
Skills
- Outbound calling
- Lead generation
- Sales strategy development
- Sales forecasting
- Customer relationship management
- CRM software
- Technical product knowledge
Languages
Spanish
Professional
Timeline
Inside Sales Representative
Trane Technologies
01.2022 - Current
Assistant Manager
Travel Centers of America
01.2018 - 12.2021
High School Diploma -
Pace High School