Luz Silva
East Meadow,NY
Summary
Compassionate Nurse Case Manager offering 25 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
RN Case Manager
Parker Jewish Institute
02.2003 - 10.2021
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Educated patients and caregivers on healthcare protocols and processes.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Observed, monitored and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Associate of Science - Nursing
Medgar Ever College
Brooklyn, NY06.1974
Skills
- Discharge Planning
- Palliative Care
- Utilization review
- Community Resources
- Clinical assessment
- HIPAA Compliance
- Chronic Disease Management
- Medication Management
- Care Coordination
- Case Evaluation
- Home care management
- Electronic Recordkeeping
- Case Management
Certification
- Licensed RN -
- BLS Certificate
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Part TimeImportant To Me
Flexible work hoursTimeline
RN Case Manager
Parker Jewish Institute
02.2003 - 10.2021
Associate of Science - Nursing
Medgar Ever College