Luz Upton
Aurora,CO
Summary
Hardworking Assistant Store Manager with a proven track record at Dunkin’ Donuts / Baskin Robbins, adept in enhancing customer service, multitasking, and time management/ sense or urgency. i’ve devoted lots of time at my current employment and have learned problem-solving, teambuilding and support. Which is why I believe that I would be able to adapt under any circumstances in a new employment.. I’m open to learning new things and having new experiences! Please review my contact information and do not hesitate to reach out.
I would love to meet and discuss the position in person.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dunkin’ Donuts / Baskin Robbin’s
05.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Vista Peak 9-12 Preparatory
Aurora, CO05.2023
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- Hiring and Training
- Upselling and Cross Selling
Timeline
Assistant Store Manager
Dunkin’ Donuts / Baskin Robbin’s
05.2021 - Current
High School Diploma -
Vista Peak 9-12 Preparatory