Luz Urista
Topeka,KS
Summary
Upbeat and organized, bringing solid understanding of records management principles combined with proficient data entry and computer skills. Skilled in maintaining accurate and confidential records and utilizing software for efficient record-keeping. Capable of ensuring data integrity and supporting organizational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Records Coordinator
Topeka Public Schools
Topeka, KS
03.2024 - Current
- Prepares and maintains written correspondence as required
- Performs routine computer-related duties including data entry and retrieval
- Performs routine clerical, scanning and filing duties
- Maintains accurate records of office files, libraries and inventory files
Youth Specialist
KVC Health Systems
Topeka, KS
10.2022 - Current
- Set up and maintain a safe environment in the office and/or community that will allow children to feel safe, cared for and nurtured
- Organize and implement safe, developmentally appropriate activities for children that include art projects, puzzles, books, homework, etc
- Transport children to/from placements, appointments and/or visits (the use of company fleet vehicles is available as needed)
- Communicate concerns and other pertinent information to child’s assigned worker
Human Services Specialist
State of Kansas Department for Children and Families (East Region)
Topeka, KS
05.2022 - 10.2022
- Collects and analyzes information required to determine eligibility and monitor changes in circumstances of households to determine continued eligibility and the amount of benefits; investigates questionable situations and notifies appropriate departments/agencies of discrepancies identified; refers customers to appropriate services
Quality Assurance Analyst
Kansas Housing Resources Corporation
Topeka, KS
10.2021 - 05.2022
- Interpret, build upon, and comply with company quality assurance standards
- Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
- Document quality assurance activities with internal reporting and audits
- Identify training needs and take action to ensure company-wide compliance
- Pursue continuing education on new solutions, technology, and skills
Community Outreach Representative
GraceMed Health Clinic, Inc.
Topeka, KS
10.2020 - 10.2021
- Educate families about the availability of free or low-cost health coverage under Medicaid and CHIP
- Identify children and families likely to be eligible for these programs and assisting families, including parents to apply for coverage
- Provide support for renewal/retention of health coverage benefits
- Facilitate connections with appropriate local resources in order to assist the children/families with enrollment in appropriate health insurance option or provide assistance to families with online self-enrollment options as needed
CSR - Customer Service Representative
DXC Technology
Topeka, KS
04.2018 - 09.2020
- Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content
Front Desk Representative
Best Western
Topeka, KS
04.2015 - 02.2020
- As front desk representative I was responsible for greeting guests, answering telephones, making reservations, check ins, as a first point of contact provided hotel guest with full customer service and satisfaction per company standards
Education
High school diploma - undefined
Holton High School
Holton, KSAssociate's - Criminal Justice
Washburn University
Topeka, KS01.2025
Skills
- Digital Competence
- Customer Service Representative
- Internal Audit Implementation
- Clear Verbal Communication
- Effective Time Management
- Quality Assurance
- Medicaid Policy Knowledge
Certification
- Adult recovery and Trauma
- Present
Languages
Spanish
Native or Bilingual
Additional Information
- Attention to detail and very organized.
- Able to listen and understand customer and patient's needs.
- Great with helping people
Timeline
Records Coordinator
Topeka Public Schools
03.2024 - Current
Youth Specialist
KVC Health Systems
10.2022 - Current
Human Services Specialist
State of Kansas Department for Children and Families (East Region)
05.2022 - 10.2022
Quality Assurance Analyst
Kansas Housing Resources Corporation
10.2021 - 05.2022
Community Outreach Representative
GraceMed Health Clinic, Inc.
10.2020 - 10.2021
CSR - Customer Service Representative
DXC Technology
04.2018 - 09.2020
Front Desk Representative
Best Western
04.2015 - 02.2020
High school diploma - undefined
Holton High School
Associate's - Criminal Justice
Washburn University