Luz Urquizu
San Jose,CA
Summary
Driven Bakery Team Lead skilled in managing diverse teams and enhancing productivity through effective workflow management and employee development. Expertise in quality control and inventory management. Proven ability to improve operations and elevate customer satisfaction while fostering a collaborative and motivated work environment.
Overview
18
18
years of professional experience
Work History
Bakery Team Lead
Smart & Final Extra
San Jose, CA
10.2025 - Current
- Trained bakery associates on slicing, decorating, packaging, and sanitation standards to ensure compliance and enhance customer satisfaction.
- Monitored product quality, freshness, and presentation across bakery cases and displays to maintain high standards and attract customer purchases.
- Supervised Smart & Final Extra bakery associates during daily production shifts.
- Trained team members on baking procedures, safety standards, and sanitation practices.
- Prepared bakery products, including breads, pastries, and decorated cakes.
Bakery Team Lead
Smart & Final Extra
San Jose, CA
10.2025 - Current
- Led bakery team operations at Smart & Final Extra, supporting daily production schedules.
- Monitored product quality, freshness, and presentation across bakery cases and displays.
- Managed bakery inventory, rotating stock and ordering supplies for Smart & Final Extra.
- Maintained a clean and organized workspace throughout the day.
General Manager
Dish n dash
Milpitas, California
08.2022 - 12.2024
- Directed restaurant operations for fast-casual Dish n Dash service standards
- Managed daily staffing, scheduling, and frontline team performance
- Trained supervisors and crew on guest service and safety procedures
- Monitored cash handling, deposits, and point-of-sale operations
- Coordinated hiring, onboarding, and employee coaching activities
- Resolved guest concerns and supported consistent dining room service
- Enforced cleanliness, sanitation, and compliance across kitchen and dining areas
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw food cost control, ordering, and inventory management
Cashier
Smart & Final
San Jose, CA
05.2021 - 06.2022
- Processed customer purchases at Smart & Final checkout lanes with accurate cash handling.
- Scanned groceries and household items using POS registers and barcode scanners.
- Greeted shoppers and answered questions about products, prices, and store policies.
- Assisted with returns, exchanges, and customer service at the service counter.
- Restocked nearby supplies and maintained clean, organized checkout areas.
- Greeted customers and answered any questions they had about the store's products and services.
Manager
Pollo Loco
San Jose, CA
07.2008 - 03.2021
- Managed Pollo Loco restaurant operations, including front counter and drive-thru service.
- Supervised crew schedules, breaks, and daily shift assignments.
- Trained team members on food safety, sanitation, and service standards.
- Coordinated cash handling, deposits, and register audits.
- Resolved guest concerns and supported fast, friendly customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
UDG
10.2026
Skills
- Food safety
- Inventory control
- Customer service
- Team leadership
- Cash handling
- Brand compliance
- Employee engagement
Affiliations
- I’m a mother of two beautiful daughters, married to a wonderful man , I’m a make up artist,I love kareoke , travel and dance
Languages
Spanish
Timeline
Bakery Team Lead
Smart & Final Extra
10.2025 - Current
Bakery Team Lead
Smart & Final Extra
10.2025 - Current
General Manager
Dish n dash
08.2022 - 12.2024
Cashier
Smart & Final
05.2021 - 06.2022
Manager
Pollo Loco
07.2008 - 03.2021
UDG