LUZ VICENS
Sterling Heights,MI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant
IR CENTERS
Troy, MI
12.2023 - Current
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Prepared patient charts prior to each appointment.
- Hands on patient medical care
- IV/foley placements and removals.
- Blood draws
- Vital signs
- Prepared patients for procedures/surgeries
- EKGs
- Wound care
Case Coordinator
Gary Burnstein Community Health Clinic
Pontiac, Michigan
09.2021 - 12.2023
- Assessed client needs and developed individualized treatment plans accordingly.
- Identified potential community resources that could be used to help clients achieve their goals.
- Attended workshops and seminars related to case management techniques and practices.
- Applied for Medicare/Medicaid, and other available services for uninsured patients in need of health insurance
Office Manager
Kawar Surgical Center/Waterford
Waterfor, MI
06.2018 - 09.2021
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
Medical Office Manager
PONTIAC General Hospital
Pontiac, Michigan
06.2006 - 02.2018
- Implemented an electronic health record system that streamlined workflow across departments.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Trained new staff on office procedures, software programs and customer service protocols.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Recruited qualified candidates for open positions within the practice when necessary.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Coordinated with insurance companies to verify coverage of services rendered.
Education
Medical Assistant
Everest Institute
Southfield, MI06-2006
High School Diploma -
Pontiac Central High
Pontiac, MI06-1995
Skills
- Patient care
- Vital signs
- Blood draws
- Wound care
- Insurance verification
- Data entry
- Office management
- Team leadership
- Treatment planning
- Effective communication
- Health screening coordination
- Prescription refills
- Electrocardiography (EKG)
- Telehealth coordination
- Proper sterilization techniques
- Medical equipment operation
- Clinical applications
- Emergency procedures
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant
IR CENTERS
12.2023 - Current
Case Coordinator
Gary Burnstein Community Health Clinic
09.2021 - 12.2023
Office Manager
Kawar Surgical Center/Waterford
06.2018 - 09.2021
Medical Office Manager
PONTIAC General Hospital
06.2006 - 02.2018
Medical Assistant
Everest Institute
High School Diploma -
Pontiac Central High