Luzbeth Basora
Lodi
Summary
Detail-oriented with extensive experience in customer service and reception management. Skilled in appointment scheduling, client communication, and maintaining a clean, inviting environment. Eager to leverage expertise to enhance customer satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Massage Evy
River Edge
12.2023 - Current
- Greeted clients warmly upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling using the clinic's booking software efficiently.
- Assisted clients with paperwork and provided information on services offered.
- Maintained cleanliness of reception area, creating an inviting environment.
- Resolved client concerns with professionalism, enhancing overall customer satisfaction.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Esthetician
Massage Evy
River Edge
12.2023 - Current
- Ensured cleanliness and organization of treatment rooms and equipment for optimal client experience.
- Delivered personalized customer service and tailored skincare treatments to meet individual client needs.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Documented client visits, treatments performed, and product purchases to enhance service continuity.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
Retail Customer Sales Associate
HomeSense
Paramus
08.2025 - 10.2025
- Guided customers in locating products, enhancing their shopping experience.
- Facilitated returns and exchanges, ensuring compliance with established guidelines.
Back of House Team Member
Burlington
Wayne
12.2023 - 03.2024
- Ensured cleanliness and organization in back of house areas to support efficient operations.
- Restocked food items and cleaning products to maintain supply levels and support team needs.
Customer Service Supervisor
Burlington
Wayne
08.2022 - 12.2023
- Monitored daily operations for efficiency and adherence to policies.
- Developed schedules to optimize coverage during peak hours.
- Maintained inventory of supplies for customer service operations.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Cashier
Burlington
Wayne
11.2021 - 08.2022
- Maintained accurate cash drawer, ensuring secure cash handling and minimizing discrepancies.
- Assist customers with product inquiries and store navigation.
- Ensure merchandise is properly stocked and organized on shelves.
- Collaborated with team members to improve customer service techniques, enhancing overall shopping experience.
- Implemented store policies for returns and exchanges, ensuring compliance and customer satisfaction.
Cashier
Garage
Wayne
10.2021 - 07.2022
- Process customer transactions efficiently at the point of sale.
- Maintain accurate cash drawer and handle cash securely.
- Assist customers with product inquiries and store navigation.
- Ensure merchandise is properly stocked and organized on shelves.
Massage Therapist
Chiropractic Office
Fair Lawn
06.2020 - 07.2021
- Provided therapeutic massages to alleviate muscle tension and promote relaxation.
- Utilized various massage techniques to enhance overall wellness and recovery.
Cashier
Burlington
Wayne
10.2020 - 06.2021
- Process customer transactions efficiently at the point of sale.
- Assist customers with product inquiries and store navigation.
Sales Associate
New York and Company
Wayne
01.2020 - 07.2020
- Managed inventory levels and organized merchandise displays.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Sales Associate
Victoria Secret
Wayne
11.2019 - 01.2020
- Assisted customers with product selection and inquiries.
- Managed inventory levels and organized merchandise displays.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store cleanliness and ensured compliance with visual standards.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Macys Shoe Department
Wayne
08.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Massage Therapist
Premier choice physical therapy
Clifton
12.2018 - 08.2019
- Provided therapeutic massages to alleviate muscle tension and promote relaxation.
- Utilized various massage techniques to enhance overall wellness and recovery.
Massage Therapist
Center for Health and Healing
Clifton
05.2018 - 02.2019
- Maintained a clean and safe workspace in compliance with health regulations.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Sales Associate
Zara
Wayne
08.2017 - 02.2018
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store cleanliness and ensured compliance with visual standards.
Cashier
Mcdonalds
Paramus
12.2016 - 06.2017
- Maintain accurate cash drawer and handle cash securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Licensed Esthetician - Cosmetology
Parisian
Hackensack, NJ11-2024
Certified Massage Therapist - Massage Therapy
Fortis Institue
Wayne, NJ05-2018
High School Diploma -
John F. Kennedy High School
Paterson, NJ05-2016
Skills
- Reception management
- Appointment scheduling
- Customer service
- Client communication
- Customer relationship management
- Office organization
- Multitasking and organization
- Hospitality services
- Professionalism
Timeline
Retail Customer Sales Associate
HomeSense
08.2025 - 10.2025
Front Desk Receptionist
Massage Evy
12.2023 - Current
Esthetician
Massage Evy
12.2023 - Current
Back of House Team Member
Burlington
12.2023 - 03.2024
Customer Service Supervisor
Burlington
08.2022 - 12.2023
Cashier
Burlington
11.2021 - 08.2022
Cashier
Garage
10.2021 - 07.2022
Cashier
Burlington
10.2020 - 06.2021
Massage Therapist
Chiropractic Office
06.2020 - 07.2021
Sales Associate
New York and Company
01.2020 - 07.2020
Sales Associate
Victoria Secret
11.2019 - 01.2020
Sales Associate
Macys Shoe Department
08.2019 - 12.2019
Massage Therapist
Premier choice physical therapy
12.2018 - 08.2019
Massage Therapist
Center for Health and Healing
05.2018 - 02.2019
Sales Associate
Zara
08.2017 - 02.2018
Cashier
Mcdonalds
12.2016 - 06.2017
Licensed Esthetician - Cosmetology
Parisian
Certified Massage Therapist - Massage Therapy
Fortis Institue
High School Diploma -
John F. Kennedy High School