Art
Luz Erika Huamanraime Quispe
Banking, Psychology
Conway,NH
Summary
Highly motivated and customer-focused professional with a background in psychology and over a year of experience in banking, retail, and hospitality. Demonstrating strong interpersonal, problem-solving, and communication skills, consistently delivering excellent customer service. Thriving in dynamic, fast-paced environments, ensuring customer satisfaction while maintaining organizational standards. With current banking experience and multilingual abilities, eager to leverage skills as a customer service agent to excel in providing exceptional support.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Full-time Teller
TD Bank
11.2022 - Current
- Delivered exceptional service to clients by assisting with banking transactions and inquiries
- Ensured accuracy in financial transactions and maintained compliance with banking regulations
- Built rapport with customers to understand their financial needs and recommend appropriate solutions
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Cashier Part-time
TJMaxx
09.2023 - Current
- Provided excellent customer service by assisting customers with purchases and returns
- Signing up customers for store brand credit cards
- Maintained a friendly and efficient checkout experience during high-traffic hours
- Part-time
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Front Desk Agent
Bellini Hotels LLC
09.2023 - Current
- Welcomed guests, answered phone inquiries, managed check-ins and check-outs, and resolved other guest inquiries professionally
- Coordinated with other departments to ensure a seamless guest experience
- Seasonal Employee Only
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Cashier/Stock Agent
Christmas Tree Shop
12.2022 - 08.2023
- Provided excellent customer service by assisting customers with purchases and returns
- Maintained a friendly and efficient checkout experience during high-traffic hours
- Receiving and stocking products in a charming and aesthetic manner
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Classroom Tutor
Corporación Educativa Pamer
06.2019 - 07.2019
- Led assigned classroom to promote academic performance and maintain discipline
- Developed and implemented lesson plans that engaged students and contributed to their academic success
- Collaborated with other educators to ensure a well-structured learning environment
- Improved student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
- Enhanced student engagement through the incorporation of interactive activities and group projects.
Housekeeper
Hampton Inn & Suites Hotel
12.2018 - 03.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Psychology Intern
Centro Psicopedagógico Aprender Jugando
07.2018 - 12.2018
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Developed and maintained professional rapport with clients, establishing a trusting therapeutic relationship conducive to progress.
- Engaged in reflective practice by consistently seeking feedback from supervisors and peers, demonstrating a commitment to ongoing personal and professional growth.
- Maintained accurate and timely clinical documentation, ensuring adherence to ethical guidelines and best practices in recordkeeping.
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
- Adapted therapeutic approaches based on individual client needs, applying appropriate theoretical frameworks for optimal results.
Psychology Intern
Jardín De Aplicación IESPPEI “Emilia Boniffatti”
04.2018 - 09.2018
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Developed and maintained professional rapport with clients, establishing a trusting therapeutic relationship conducive to progress.
- Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.
- Engaged in reflective practice by consistently seeking feedback from supervisors and peers, demonstrating a commitment to ongoing personal and professional growth.
- Maintained accurate and timely clinical documentation, ensuring adherence to ethical guidelines and best practices in recordkeeping.
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
Psychology Intern (Family and Educational Sectors)
Comisaría De La Peruvian Nacional Policia
04.2017 - 07.2017
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Developed and maintained professional rapport with clients, establishing a trusting therapeutic relationship conducive to progress.
- Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.
Psychology Intern
Centro Psicológico Aprendiendo a Vivir
07.2017 - 12.2017
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Developed and maintained professional rapport with clients, establishing a trusting therapeutic relationship conducive to progress.
- Assisted in the development of psychoeducational materials, enhancing client knowledge and self-awareness around mental health issues.
- Engaged in reflective practice by consistently seeking feedback from supervisors and peers, demonstrating a commitment to ongoing personal and professional growth.
- Maintained accurate and timely clinical documentation, ensuring adherence to ethical guidelines and best practices in recordkeeping.
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
Clinical Psychology Intern
Universidad UANL “de México”
08.2016 - 12.2016
- Improved patient outcomes by implementing evidence-based therapeutic interventions in individual and group sessions.
- Participated in weekly supervision meetings with licensed psychologists to discuss cases and receive feedback on performance improvement areas.
- Facilitated psychoeducational groups focused on topics such as anger management, stress reduction, and social skills development for diverse patient populations.
- Observed clinical psychology staff and attended numerous hours of supervision to develop practical knowledge and abilities.
- Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
- Utilized various psychometric tools to assess patients'' cognitive abilities, emotional functioning, and personality traits, providing valuable insights into their psychological profiles.
Ophthalmology Assistant
Empresa Opticamólina
03.2015 - 11.2015
- Promoted a welcoming environment for new patients with thorough orientation to clinic policies and procedures.
- Streamlined appointment scheduling by coordinating with patients, insurance companies, and referring physicians.
- Supported overall practice growth by actively participating in community outreach events to promote awareness of available services.
- Participated in regular staff meetings to discuss best practices for improving patient care outcomes.
- Supported quality control efforts by properly sterilizing surgical instruments and following strict infection-control protocols.
- Enhanced clinical efficiency by maintaining clean and organized exam rooms, ensuring all equipment was in proper working order.
English Teacher
I.E. Ramón Castilla
04.2013 - 12.2013
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Designed and implemented assessments to measure student progress in English language learning.
Education Assistant
I.E. Albert Einstein
07.2012 - 12.2012
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Monitored student classroom and outdoors activities to promote student safety.
- Distributed learning materials such as worksheets, textbooks and group assignments.
Office Assistant
Instituto Cultural Peruano Norteamericano
01.2010 - 05.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
English Teacher
I.E. Colegio Bilingüe San Diego College
01.2010 - 05.2011
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Education
Licenciada - Psychology (centered on youth and families)
Universidad César Vallejo
Lima, Peru 03.2013 - 01.2022
Auxiliary - early childhood stimulation re: psychology major
Universidad Nacional de San Marcos
03.2012 - 12.2013
Intermediate level - English
INSITUTO CULTURAL NORTEAMERICANO ICPNA
03.2015 - 12.2016
Advanced - English
Universidad Nacional de San Marcos
03.2021 - 12.2022
Skills
Bilingual: Spanish (Native), English (Fluent)
Strong interpersonal and communication skills
Team collaboration and leadership experience
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Knowledge of customer service principles and banking regulations
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Time management skills
Customer service excellence
Interests
Music
Fashion & Design
Philosophy
Timeline
Cashier Part-time
TJMaxx
09.2023 - Current
Front Desk Agent
Bellini Hotels LLC
09.2023 - Current
Cashier/Stock Agent
Christmas Tree Shop
12.2022 - 08.2023
Full-time Teller
TD Bank
11.2022 - Current
Advanced - English
Universidad Nacional de San Marcos
03.2021 - 12.2022
Classroom Tutor
Corporación Educativa Pamer
06.2019 - 07.2019
Housekeeper
Hampton Inn & Suites Hotel
12.2018 - 03.2019
Psychology Intern
Centro Psicopedagógico Aprender Jugando
07.2018 - 12.2018
Psychology Intern
Jardín De Aplicación IESPPEI “Emilia Boniffatti”
04.2018 - 09.2018
Psychology Intern
Centro Psicológico Aprendiendo a Vivir
07.2017 - 12.2017
Psychology Intern (Family and Educational Sectors)
Comisaría De La Peruvian Nacional Policia
04.2017 - 07.2017
Clinical Psychology Intern
Universidad UANL “de México”
08.2016 - 12.2016
Ophthalmology Assistant
Empresa Opticamólina
03.2015 - 11.2015
Intermediate level - English
INSITUTO CULTURAL NORTEAMERICANO ICPNA
03.2015 - 12.2016
English Teacher
I.E. Ramón Castilla
04.2013 - 12.2013
Licenciada - Psychology (centered on youth and families)
Universidad César Vallejo
03.2013 - 01.2022
Education Assistant
I.E. Albert Einstein
07.2012 - 12.2012
Auxiliary - early childhood stimulation re: psychology major
Universidad Nacional de San Marcos
03.2012 - 12.2013
Office Assistant
Instituto Cultural Peruano Norteamericano
01.2010 - 05.2011
English Teacher
I.E. Colegio Bilingüe San Diego College
01.2010 - 05.2011
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