Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luz Gabrielle Botello-Cruz

Kissimmee,FL

Summary

Hard-working professional with an outstanding work ethic to complete all tasks efficiently and effectively. Exploring job opportunities within an organization that promotes professional growth,embraces all service-oriented disposition, and ultimately seeking to be apart of an organization that has a desire to improve today's society in all ways possible.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Lifestance Health Lake Nona office
04.2021 - Current
  • Utilizing problem-solving strength to be able to resolve any and all unexpected problems
  • Ability to structure consistency with each Mental health provider as well as patient's care which is throughout varies other offices throughout the entire state of Florida
  • Applied learned Leadership skills to help teams grow stronger
  • Oversee various locations, over 12 providers per office equating to roughly 120 patients per day

Certified 911 Public Safety Telecommunicator

Osceola County Sheriff office, E Irlo Bronson Mem Hwy
10.2020 - 03.2021
  • Responsible of all 911 and non emergency calls
  • Prompted important problem-solving abilities in various unexpected situations to ensure safety and help all other parties involved
  • Ability to distinguish which predominant information is necessary in stressful situations to increase better response times from law enforcement officers
  • Growth in aspects of performing well under pressure, taking leadership, and utilizing all tools displayed and given

Lead Hostess

Keke's Café, 9723 Eagle Creek Center Blvd
05.2019 - 10.2020
  • Host responsibilities include greeting guests, seating guests, being a resource to answer questions
  • Expo responsibilities include ensuring orders are properly fulfilled and delivered to each according guests.
  • Training all new incomers and utilizing Leadership role responsibilities while performing individual responsibilities tied to each role

Front Line Cook

Pollo Tropical, 9993 Tagore PI
12.2018 - 03.2019
  • Front line responsibilities include preparing customer orders and delivering to customers
  • Front Cashier responsibilities include taking customer orders and proper payment handling (cash or card)
  • Drive-Thru Cashier responsibilities include taking customer orders and proper payment handling (cash or card).

Education

Bachelor of Arts - Criminal Justice

University of Central Florida
Orlando, Florida
08.2023

Associate of Arts - Criminal Justice

Valencia College
Kissimmee, Florida
05.2020

High School Diploma -

Harmony High School
Saint Cloud, Florida
05.2018

Skills

  • Excellent communication skills, written and verbal
  • Maintaining a steady pace and concentration under grave amounts of stress or pressure
  • Utilizing skills of multi-tasking accurately and proficiently
  • Applying leadership skills learned
  • MS Office Products: Word (10 years), PowerPoint (10 years), Excel (10 years), Advanced MD (3 years), EHR (3 years)
  • Customer Service abilities
  • Driven and determined to do more for today's society and be of good use to all that is presented
  • Training
  • Employee scheduling
  • Staff Management
  • Staff supervision
  • Strategic planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Lifestance Health Lake Nona office
04.2021 - Current

Certified 911 Public Safety Telecommunicator

Osceola County Sheriff office, E Irlo Bronson Mem Hwy
10.2020 - 03.2021

Lead Hostess

Keke's Café, 9723 Eagle Creek Center Blvd
05.2019 - 10.2020

Front Line Cook

Pollo Tropical, 9993 Tagore PI
12.2018 - 03.2019

Bachelor of Arts - Criminal Justice

University of Central Florida

Associate of Arts - Criminal Justice

Valencia College

High School Diploma -

Harmony High School

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Luz Gabrielle Botello-Cruz