Luz Sosa
Tempe,AX
Summary
Dynamic and results-oriented professional with extensive experience in retail and education sectors, notably at OldNavy. Excelled in customer service and sales expertise, significantly enhancing store operations and customer satisfaction. Demonstrated exceptional teamwork and problem-solving abilities, adept at multitasking and maintaining high standards of store organization and cleanliness. Proven track record of fostering positive customer relationships and driving sales growth.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
OldNavy
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Cashier
DD’s Discount
Phoenix, AZ
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Teacher's Assistant
Southwest Human Development
Phoenix
02.2024 - 01.2025
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
Cashier
Walmart
Mesa
11.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
McClintock High School
Tempe, AZ05.2020
Skills
- Goal oriented
- Customer service
- Store maintenance
- Cash handling
- Cleaning
- Sales expertise
- Store cleaning
- Friendly and helpful
- Honest and dependable
- Adaptable and flexible
- Customer assistance
- Store organization
- Cash register operation
- Retail merchandising
- Payment processing
- Multitasking Abilities
- Multitasking
- Cleaning and sanitizing
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork
- Sales records management
- Team supervision
Certification
CDA CREDITIONAL
CPR CERTIFICATE
FOOD HANDLERS
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Teacher's Assistant
Southwest Human Development
02.2024 - 01.2025
Cashier
Walmart
11.2020 - 11.2022
Sales Floor Associate
OldNavy
Cashier
DD’s Discount
McClintock High School