Luz Michelle Sanchez
Paraprofessional
Palmdale,CA
Summary
Forensic Integration Specialist with expertise in creating effective support programs for individuals with intellectual disabilities. Proven skills in team collaboration and health information management enhance patient care and foster life skills development. Bilingual in English and Spanish, facilitating communication and support for diverse populations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Forensic Integration Specialist
Ethos Therapeutics Inc.
Sylmar, CA
04.2024 - 08.2025
- Developed support programs for adults with intellectual disabilities, enhancing life skills and promoting independence.
- Collaborated with regional centers to address individual needs and promote independent living.
- Conducted fieldwork to establish and achieve realistic personal development goals.
- Created daily reports to monitor and communicate client progress, facilitating targeted interventions.
- Arranged transportation logistics for clients to ensure timely arrivals at appointments. for clients to ensure timely arrivals at appointments. between home and office locations.
Patient Care Coordinator
OptumHealth
mission hills , CA
05.2023 - 04.2024
- Facilitated communication between patients and medical teams, ensuring clear understanding of treatment plans and procedures.
- Coordinated patient appointments, streamlining scheduling for healthcare providers to enhance patient access to care.
- Scheduled appointments for patients and coordinated follow-up visits.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance inquiries, clarifying coverage options to support informed decision-making.
- Collaborated with multidisciplinary teams to enhance patient care processes effectively.
- Developed educational materials to inform patients about treatment plans and procedures.
- Trained new staff on patient management protocols and administrative procedures.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Call Center Representative
Healthier Of California
woodland hills , ca
02.2014 - 05.2021
- Handled customer inquiries via phone and chat support, achieving timely resolutions.
- Resolved issues by delivering accurate product and service information.
- Conducted follow-up calls to verify customer satisfaction with provided services.
- Maintained professionalism while navigating challenging customer interactions to foster positive experiences.
- Collaborated with team members to enhance service delivery processes, contributing to overall team efficiency.
- Documented customer interactions in company database for effective tracking.
- Participated in training sessions to enhance product knowledge and service skills.
- Provided translation and interpretation services for Spanish-speaking patients.
Education
Healthcare Customer Service Paraprofessional -
Futuro Health
ONLINE 12-2025
Skills
- Patient care coordination
- Effective communication
- Customer service and support
- Health information management
- Team collaboration
- Bilingual in Spanish and English
- HIPAA compliance
- Educational environment
Languages
English
Professional
Spanish
Professional
Certification
Futoro healthcare paraprofessional
Accomplishments
GSE State exam honors academic excellence award in Spanish language arts
Timeline
Forensic Integration Specialist
Ethos Therapeutics Inc.
04.2024 - 08.2025
Patient Care Coordinator
OptumHealth
05.2023 - 04.2024
Call Center Representative
Healthier Of California
02.2014 - 05.2021
Healthcare Customer Service Paraprofessional -
Futuro Health